Enterprise Architecture for Change Management Enabling Collaborative Design May 2017 Louise A Harris, CMC
https://www.polleverywhere.com/free_text_polls/qCL6KzMsSGCpUEJ
Reasons Strategic Initiatives Fail (23%) Misinterpret the market opportunity (20%) Launch initiatives that don’t align with core competencies Misalignment (19%) Key stakeholders don’t understand the strategy and don’t commit or follow-through Forbes Insights Strategic Initiatives Study 2010 © Louise A Harris 2017 All rights reserved
Reasons Strategic Initiatives Fail Change Leaders do not understand the Stakeholders Reasons Strategic Initiatives Fail (23%) Misinterpret the market opportunity Change Leaders do not understand the internal Change Impacts (20%) Launch initiatives that don’t align with core competencies (19%) Key stakeholders don’t understand the strategy and don’t commit or follow-through http://images.forbes.com/forbesinsights/StudyPDFs/FD_AdaptingCorporateStrategy.pdf Stakeholders do not understand or believe in the Change Forbes Insights Strategic Initiatives Study 2010 © Louise A Harris 2017 All rights reserved
https://www.polleverywhere.com/free_text_polls/5rkHzxBsZq4lGiK
Remedy to Lack of Understanding Participatory Discovery Insufficient Communication Collaborative Design Jointly-owned Preparation © Louise A Harris 2017 All rights reserved
Causes of Insufficient Communication Complex concepts and relationships Cognitive Load Cumbersome communication modes Lack of time - Stakeholders are too busy © Louise A Harris 2017 All rights reserved
What is the purpose of Enterprise Architecture? To describe the elements of an enterprise and how they fit together and inter-relate Traceability Using different VISUAL views to depict different dimensions of relations reduces cognitive load
to accomplish a purpose What is an Enterprise? a systematic purposeful activity a unit of economic organization or activity Merriam-Webster Dictionary A group of people working collectively to accomplish a purpose
What makes up an Enterprise A group of people People working collectively Process Resources Guides & Constraints to accomplish a purpose Goals
What makes up the scope of Enterprise Change?
People View Change Adoption Risk Key stakeholders don’t understand the strategy and don’t commit or follow-through
https://www.polleverywhere.com/free_text_polls/UkMj3bOoQjdjyPY
People and Change Adoption Risk Views People and Change Value People and Change Impacts People and New Behaviour People and Change Risks
Expense Reimbursement Value Proposition
Expense Reimbursement Change Impact Reduce Payment Delay, Administration Effort, and Cost Replace current paper based expense reimbursement with fully online expense reimbursement system including approval workflow and automated business rules to improve efficiency, effectiveness and user experience Reinforce critical behaviours improve efficiency and user experience. Implement decision support tools optimize management of employee incurred expenses. Expense Reimbursement Change Impact Change Inventory – Zachmann Row 1
Personal Value and Risk Expense Reimbursement
Expense Reimbursement Change Adoption Risk
Business Model Canvas - Community Health Ideal State (IM/IT) ©2016 Louise A Harris All Rights Reserved
What about Behavioural Change? Line of Sight What about Behavioural Change? Traceability Critical Behaviours Research Project
What is the most critical aspect of collaborative design? Cohesive & Succinct Communication What is the most critical aspect of collaborative design? enabled by Enterprise Architecture
Thank You Louise.Harris@stos.ca LouiseAHarris.com Louise_A_Harris