Technology @ Perkins September 2014

Agenda IT Background and Introductions IT Department Overview Key Perkins-wide Technology Projects Educational Program Technology Projects Secondary Technology Survey Results Ask Howe What’s Next Open Discussion 12/31/2018

IT Background and Introductions IT Department expanded responsibilities adding Web and AT in fall 2013 Goals of IT Department are to: Deliver high-quality of service Collaborate with all programs—understand what programs do and what they need Implement and maintain technology in collaboration with all programs Establish consistency and standards as appropriate (one size does not always fit all) Innovate and communicate (today) 12/31/2018

IT Department Overview Helpdesk supports users and office and classroom technology Operations Team manages network, phones, servers, storage, etc. Web Team develops and supports websites/social media Applications Team develops and supports solutions (including training) Assistive Technology works with Ed Program Liaisons 12/31/2018

IT by the Numbers Network User Accounts--800 Desktops and Laptops--750 iPads--200 Cell phones--110 Wireless Access Points--140 Perkins websites--22 Active Projects--40 Helpdesk Tickets completed per day--20 12/31/2018

Perkins-wide Technology Projects New HR/Payroll/Time and Attendance system Online time reporting, employee self service, workflow, reduce paper Perkins.org Redesign Updated design, freshen content IT and AT Asset Inventory Understand what’s in use, improve processes for refresh IT Security improvements Protect and secure data, information; increase staff awareness Disaster Recovery Plan Prepare for the worst, be ready to keep things running 12/31/2018

Educational Programs Projects Collaborate on New Tools Website for families of students System to track Residential Program information Modernize Existing Systems Improve system for Admissions and Evaluations Overhaul Community Programs application Improve Student Job Tracking application Continuous Improvement Analysis of all Ed Programs systems to determine what’s working/could be improved 12/31/2018

Secondary Technology Survey Thanks for your responses (17) Technology Challenges Speed (Ask Howe response time) Need new tools (Fax via email, Portable Smartboard) Training (AT and IT) on Technology Access to data (student, family) Collaboration among staff around student data 12/31/2018

Secondary Technology Survey Ideas to Better Leverage Technology Sharing student data Online forms vs. print and email More in-service training on iPad apps 12/31/2018

Secondary Technology Survey What Works Well/Could be Improved? Better, more use of Grousbeck Center Improved video and data sharing More access to update PCs Various related to Ask Howe Experience? Better systems for student information Virtual classrooms 12/31/2018

Ask Howe—Lessons Learned Ask Howe has been live since February Ask Howe was developed in response to a staff survey regarding improved communictions Available from anywhere on any device Response time is not like a public website Emails with links save on storage, provide people with a place where content is easy to find later Feedback is welcome and used 12/31/2018

Ask Howe—Another Tool Resource 589 Event 536 Group Event 323 Group Post 240 How Do I...? 81 Announcement 67 Group 48 Bulletin Board Post 33 Perkins Perks 28 Video 15 Gallery 11 Campus Updates 5 Grand Total 1976 David’s Email (One Year) 4,500 Saved emails 8,000 Sent emails 7,000 Deleted emails 12/31/2018

What’s Next? Establish a regular dialog with Ed Program leadership and staff regarding opportunities to better use technology Establish a Perkins Technology Committee to prioritize Share experiences/lessons learned 12/31/2018

Open Discussion Thank You 12/31/2018