Employee requirements… Scheduling Policy Employee requirements…

Scheduling Policy… Any and all scheduling of the consumers is done solely by Family Care. At no time shall any consumer’s time, date or personal care aid be changed without first notifying Family Care. At any time if there is an issue with time or date of a scheduled visit to a consumer’s home the office must be notified.

Consumer Do’s and Don’ts… If a consumer tells you that they have an appointment, please refer the consumer to contact the office to ensure the appointment is not missed. If a consumer tells you to go home, you must contact the office. If consumer is not there when you arrive at residence call the office. We need to take extra steps to ensure the safety of the consumers.

24 HOUR CASES…. Important. Any employees that are covering a 24 hour shift cannot leave that consumer until the next aide arrives and report is given. If an employee leaves before the next aide arrives or refuses to stay until proper coverage can be obtained that employee will be reported to the Aging Office’s Ombudsman for abandonment and will lead to termination.

Getting your schedule… Please look at schedules they are subject to change. If you cannot make it to the office to get your schedule during business hours you may view them on your ClearCare Go App. ***Remember: If you fail to show up at a consumers home and you are a “No Call, No Show”, this may lead to termination.

Discussing schedules… Under no circumstances are Family Care employees allowed to discuss schedules with consumers, this will result in a written warning. If the consumer has a question about their schedule, please inform them to call the office.

Scheduling knowledge… If you are starting a new case, leave early the first day to avoid being late. Random visits will be performed without notice to consumer’s residence to verify time and date employees are working. Requests for time off must be done in writing and must be approved by Family Care - Refer to Request Time off Policy. If a consumer cancels a shift you will not be paid for that shift. Family Care will take every step possible to try to notify you if a consumer cancels a shift. There are some circumstances however where Family Care is not notified and we would like to apologize in advance for these instances (ex. Emergencies, consumer does not call, family takes a consumer out and forgets to call Family Care).