Mobile Telecommunication By Nadine Mouali Part II

Agenda 1. IT systems in a telecom environment 2. What Happens Before the Activation Sim and number management Pre-provisioning 3. The Activation Process Post-pay Pre-pay 4. The Post activation business processes 5. Conclusion 6. Questions

SIM and Number Management

SIM and Number Management

Pre-Provisioning for Pre-Pay and Post-Pay

SIM and Number Management

Activation Process - Close-up Call Centre Means of Activation Queue Dealer - defined No Customer -Mobile Select Language French Dutch English Contact Reason Customer Infor Prospect Infor External Centre IVR Customer - Fixed No CMS Kapitol Graydon Preventel CSIM CSS IMEI PPAS

Activation Process - Pre-Pay

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