A 24/7 OPERATIONS CENTER THE DANISH EXPERIENCE

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Presentation transcript:

A 24/7 OPERATIONS CENTER THE DANISH EXPERIENCE UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU A 24/7 OPERATIONS CENTER THE DANISH EXPERIENCE This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Introduction This is the footer. Edit via the "view -> Header and Footer"-menu

Organisation of the Danish MFA UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Organisation of the Danish MFA This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Danish representations abroad This is the footer. Edit via the "view -> Header and Footer"-menu

Danish representations abroad UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Danish representations abroad 78 embassies 8 consulates general 450 honorary consulates 34 other representations This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Crisis preparedness This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU New instruments Call Center Registration Rapid deployment teams Communication This is the footer. Edit via the "view -> Header and Footer"-menu

Day-to-day consular services UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Day-to-day consular services Travel advice Passports & visa Prison cases Deaths abroad This is the footer. Edit via the "view -> Header and Footer"-menu

Why a 24/7 Operations Center? UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Why a 24/7 Operations Center? Globalization Public demand Resources This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU New instruments Translation service Telephone link Country information EU cooperation This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Call Center photo This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU 24/7 Center photo1 This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU 24/7 Center photo3 This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU 24/7 Center photo4 This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU 24/7 Center Photo2 This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Statistics 12 experienced consular officers rotating 7 work stations Normally 1-5 officers on duty 100 calls per day 20 from embassies outside office hours 95% of calls successfully handled E-mails This is the footer. Edit via the "view -> Header and Footer"-menu

THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Status Positive evaluation internally/externally Visitors most welcome This is the footer. Edit via the "view -> Header and Footer"-menu