The Real Art of Communications Listening and Caring....... Welcome to our WITC April Leadership Development Webinar. WITC Leadership Development Degree Program

Thank you for joining us today! Presented by the Leadership Development and Human Resource Management Team at WITC. Our Leadership Development 30 minute webinar objective: To share, develop and reflect on possible ideas and thought processes to generate next iteration Leadership and Supervisory Management practices. Feel free to send any questions or comments that you have at any time during our Webinar using the BlueJeans Chat feature. Please keep your microphone muted. Today’s webinar session is being recorded and will be posted within 24 hours – witc.edu “webinars” in the search box from any page and click the first result, Free Webinars. WITC Leadership Development Degree Program

About us being the Leader – Manager – Supervisor Supervision: Creating an environment where our employees can stand and perform at their very best on a daily basis, to help achieve our company objectives and our employees’ can achieve their personal objectives. Leadership: Creating a vision of where we are going and providing a beginning road map of how we will get there! Coaching In – Out - Up WITC Leadership Development Degree Program

Question to ponder please... What is your favorite way to demonstrate that you are listening to your employees? ........caring for your employees? WITC Leadership Development Degree Program

69% Of Managers Are Uncomfortable Communicating With Employees WITC Leadership Development Degree Program

Despite the importance of listening, fewer than 2% of us have had formal listening training according to the International Listening Association. Among the tiny fraction of the population with formal listening training, the majority have been exposed to active listening frameworks; while nodding, smiling, asking questions, mirroring and paraphrasing are all good tactics to improve the quality of the conversation, arguably the most important listening skill is simply being present. WITC Leadership Development Degree Program

Five Things that Go up when we listen.... 1. Engagement. Verbosity encourages disengagement. The next time you complain about disengagement, examine your listening. 2. Energy. Think of a time when a leader really listened to you. I bet you were energized. Invite people to talk if you want to increase their energy. 3. Boldness. People who feel they matter act with boldness. You make people feel they matter by listening to them. 4. Connection. Listening gives birth to connection. 5. Commitment. People who don’t feel heard resist. People who don’t agree, but feel listened to, will commit. https://leaderonomics.com/leadership/five-things-go-leaders-listen WITC Leadership Development Degree Program

Listening leadership “Employee engagement is about listening to people and understanding what is appropriate to engage them.”  Listening needs to be done in an authentic manner, which means business leaders need to do more than simply issue an annual staff survey that quizzes the workforce about their levels of engagement and satisfaction with their role and organization. Listening managers can become agents of employee engagement, so long as they are allowed to craft their own approach to developing and engaging staff.  https://www.raconteur.net/business/listening-boss-can-motivate-and-win-loyalty WITC Leadership Development Degree Program

Demonstrating that we care. https://www. entrepreneur Listening Knowing our employees.......well Being approachable Expecting sentiment – Empathize Don’t excessively judge others Be mindful of those around us Hold ourselves accountable WITC Leadership Development Degree Program

Top traits of Leaders who care Encourage personal and professional development. Don’t tiptoe around our weaknesses. Supportive when/if we decide to leave. Make us realize that we are a valuable part of the team. Take the time to learn about us.....and our quirks. Say thank you. https://www.investorsinpeople.com/resources/ideas-and-inspiration/does-your- manager-really-care-heres-six-signs-they-do Express sentiment WITC Leadership Development Degree Program

Thank you for being here to learn today. May29, 2018 – .Exercise in the Workplace – Really! WITC Summer session courses begin June 11. Leadership Development – your choice format Personal skills for Supervisors – your choice format Our fall, 2018 term begins August 27. Enjoy the processes of Leadership Development in all that you do and make a difference along the way! WITC Leadership Development Degree Program