Managing Change and Innovation Chapter 16 Managing Change and Innovation Chapter 16, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Learning Outline After you read this chapter you should know the following learning objectives: #1: What factors create the need for change? #2: Is change ongoing or episodic? #3: How do organizations manage change and resistance to change? #4: What is innovation and how does it occur in organizations? #5: What are some current issues in managing change? Chapter 16, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Forces for Change External forces Internal Forces Marketplace Governmental laws and regulations Technology Labour markets Economic changes Internal Forces Changes in organizational strategy Workforce changes New equipment Employee attitudes Learning Objective #1 Chapter 16, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada