Distributor Want aka. Dis-WAnt 12/11/2014

Distributor Want-Introduction Dis-WAnt

WHAT IS DISTRIBUTOR WANT Description & Benefits Distributor Want is a internet-based warranty claim management tool that allows for more efficient and user-friendly claim entry and claim handling. Web-based for easy and convenient claim management Real time status updates Email notifications of status change

HOW TO USE DISWANT? www.distributorwant.com When you go to www.distributorwant.com you will be prompted for log-in information. Users will be assigned log-in credentials by a CP Administrator. If user is currently set up with e-Connect, service connect and or the Business Portal, their log-in username and password will be the same.

HOW DO I USE IT? Entering a Claim – Creating a New Claim When you first sign into Distributor Want, you will see the welcom screen. Note: Although there is a ”Change Language” option, English is the only language active in this version. Please complete your claims in English An explanation will follow on filtering current claims to search for an existing claim. To creat a new claim, click ”Manual Entry”

HOW DO I USE IT? Entering a New Claim – General information The Claim Entry screen is made up of two sections. The first section requires entry of the general claim information. You can tab between fields for easy entry. Required fields are indicated with a red text box. These boxes will turn grey when completed satisfactorily.

HOW DO I USE IT? Entering a Claim – Entering Costs The lower section of the claim entry screen is used to record costs associated with the claim. You can also send the claim to the Customer Center – Technical Support– at any time for review. You should only submit the claim for the review once all the necessary information has been filled out. Once you have sent the claim to the Customer Center, it will not be available for further editing unless sent back by Technical Support

HOW DO I USE IT? Entering a Claim – Entering Parts Enter the part number and quantity, then press Add to add the part(s) to the claim. You can repeat the step as many times as necessary. If you enter the incorrect part number, you can click on the trash can to the left of the part number to remove the part from the claim.

HOW DO I USE IT? Entering a Claim – Entering Comments Use the “Comments” tab to enter a description of the claim. Please include all relevant information.

HOW DO I USE IT? Entering a Claim – Adding Attachments On the attachments tab, you can add photos, scanned copies of documents, FNS, or other relevant additional documentation. To locate the file, press the Choose File button. When you have located the correct file, press Add to add the document to the claim. You cannot drag and drop files. Repeat for multiple attachments. To remove an incorrect file, click the trash can to the right of the file. After you have entered the information for each field, you can press the Save button to save the information already entered. Make sure to save your information multiple times during claim entry, to ensure there is no loss of data in case of unplanned power outages.

HOW DO I USE IT? Entering a Claim - Example Failure Description: Unit is tripping on motor overload Failure Action: Troubleshoot and found the element locked up with a bolt jammed between the rotors. Replaced the element and overhauled the unloader valve. Failure Cause: Bolt came loose in the unloader. The part listed is the bolt. The element itself, although much more expensive, was not defective. It failed as a consequence of the bolt falling in to it. It is important for analysis to identify the correct part. This part may or may not be in the list of parts required for the repair. Note: If the failed part is superseded by an ECB the part number of the original part is still given. The part claimed in the parts used would be the new superseded number for the replacement.

Entering a Claim – Q&A IF the claim has been reviewed by someone from Technical Support and more information is required, the representative from the Support will submit a Question using the Q&A tab. This tab will only be visible if a question exists. To answer the question, type the Answer in the box highlighted above and press the Send Answer button to submit your answer.

ENTERING A CLAIM - PART RETURN IF the claim has been reviewed by someone from the Technical Support and a part is required to be returned, the representative from the Support will submit a Part Return Request using the Part Return tab. This tab will only be visible if a part request exists. The highlighted field is a freeform text field, please enter relevant information in this box. If the part is unavailable, provide an explanation and click the “Part is Unavailable” button. When the part is shipped, entered information such as tracking number, shipping date, etc, and press the “Part is Shipped” button. The Part Return Status will be updated when the user indicates that the part is unavailable or shipped. Press Save and Submit to CC when all the necessary information has been completed.

HOW DO I USE IT? Filtering to Find An Existing Claim To find an existing claim, you can press Filter from the welcome screen On the left of the screen, you can see a menu that lists the current claims for your company, categorized by current status. You can see 1 new claim and one Rejected claim. To view the claim that is still in draft status, you could click Draft to view that claim. Review this periodically to ensure that there are no claims that were started and not submitted. Claims are classified as Waiting Distributor if a part has been requested, or if a question is awaiting a response. Claims “Under Technical Investigation” are currently being reviewed by the Technical Support. If you’re not sure of the status of the claim you are searching for, or if you know the claim reference (also known as the warranty claim number), local reference, serial number, status, or time period, you can enter that information and press the Filter button to view all claims meeting the entered search parameters. Note: Time Period is in the format YYYYDD

HOW DO I USE IT? Filtering to find an Existing Claim (cont.’d) You will see that after you press Filter, a list will populate that meet the filter requirements. You can select any of these claims to view them in more details, or to further edit them, by clicking on the blue underline Failure Description field.

NOTIFICATIONS Email Notification When there is a change to the status of a claim you have entered, you will be notified via email. This includes parts requests, information requests, claim acceptance or rejection. Although the email will be from the CP representative reviewing your claim, please respond within DisWAnT rather than via direct email. This will ensure that all important information regarding the claim is recorded.

NOTIFICATION Warranty Approval

NOTIFICATION Warranty Rejection

HOW TO GET ACCESS TO DisWAnt? E-Mail your first name, last name and company to cp.warranty@cp.com If you are already set up with e-connect, service connect and/or the business portal, you will receive an email from “system administrator” providing you a link to diswant along with all the other likes that you currently have access to for CP If you do not have access to any CP links (you should ) then you would receive an email from “system administrator” providing you with the link, your username and a temporary password For DisWAnt assistance sent all inquires to cp.warranty@cp.com, a representative will contact you back.