MINISTRY OF INTERIOR, PUBLIC ADMINISTRATION AND DECENTRALISATION

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Presentation transcript:

MINISTRY OF INTERIOR, PUBLIC ADMINISTRATION AND DECENTRALISATION CITIZEN’S SERVICE CENTERS THE GREEK EXPERIENCE O. SIDERI

PUBLIC ADMINISTRATION IS CHANGING FROM “FOLLOW THE RULES” TO “CITIZEN’S NEEDS” CITIZEN'S SERVICE CENTER

PUBLIC ADMINISTRATION TODAY RESPONSIVE GOVERNMENT PROCESS MANAGEMENT E-GOVERMENT CITIZEN'S SERVICE CENTER

RESPONSIVE GOVERNMENT PUBLIC SECTOR INSTITUTIONS EXIST PRIMARILY TO DELIVER A SERVICE OR A PRODUCT TO A CLIENT CITIZEN'S SERVICE CENTER

RESPONSIVE GOVERNMENT TRANSPARENCY CLIENT PARTICIPATION SATISFYING CLIENT REQUIREMENTS ACCESSIBILITY AND CONVENIENCE CITIZEN’S SERVICE CENTERS CITIZEN'S SERVICE CENTER

CITIZEN'S SERVICE CENTER PROCESS MANAGEMENT IN TRADITIONAL ORGANIZATION SERVICES ARE ARRANGED BY FUNCTION TODAY SERVICES ARE ARRANGED BY PROCESS FROM STOVE PIPED ORGANIZATION TO NETWORK ORGANIZATION CITIZEN'S SERVICE CENTER

TRADITIONAL APPROACH CITIZEN FOLLOWS THE ADMINISTRATION Central Government Local Government Agencies CITIZEN CITIZEN CITIZEN CITIZEN'S SERVICE CENTER

C.S.C APPROACH ADMINISTRATION FOLLOWS THE CITIZEN Agencies Central Gov Local Gov CITIZEN’S SERVICE CENTERS CITIZEN CITIZEN'S SERVICE CENTER

CITIZEN’S SERVICE CENTERS (CSC) BANKING APPROACH EVERY DESK THE RIGHT DESK ONE CONTACT PERSON INTERGOVERNMENTAL PROCESSES SEAMLESS ADMINISTRATION CITIZEN'S SERVICE CENTER

CITIZEN’S SERVICE CENTERS COUNTRY WIDE 1000 SERVICE CENTERS 1000 “PRODUCTS”OR “SERVICES” OPEN FROM 8.00- 20.00 6 DAYS A WEEK CITIZEN'S SERVICE CENTER

CITIZEN’S SERVICE CENTERS PUBLIC ADMINISTRATION CENTRAL GOVERNMENT LOCAL GOVERNMENT AGENCIES CITIZEN’S SERVICE CENTER CITIZEN CITIZEN'S SERVICE CENTER

E- GOVERNMENT FROM PAPER BASED ADMIN TO WEB BASED BACK- OFFICE REORGANISATION ELIMINATE SIMPLIFY INTEGRATE AUTOMATE CITIZEN'S SERVICE CENTER

CITIZEN’S SERVICE CENTER AS A BRIDGE TO E - GOVERMENT 1000 CSC CONNECTED TO THE INERNET PKI CERTIFICATES ON LINE TRANSACTIONS CITIZEN'S SERVICE CENTER

CITIZEN'S SERVICE CENTER ON LINE SERVICES STAGE 1:Information. On line info. All administrative information in Internet STAGE 2:Interaction. Downloading of forms. 500 Forms are available now. .1000 forms available by June CITIZEN'S SERVICE CENTER

CITIZEN’S CERVICE CENTER THE NEXT PHASE STAGE 3: Two - way interaction Processing of forms. STAGE 4: Transaction. Case handling and delivery. CITIZEN'S SERVICE CENTER

ADMINISTRATIVE PROSEDURE : BAKERY STORE OPERATION LICENSE SIMPLIFIED CITIZEN Application for Bakery Store Operation License Official sketch of the Store Authenticated copy of the property title. Declaration of Solvency (Self Certification) KEP Authentication of copies Issuance of Tax Certificate Complete File Delivery PREFECTURE DIRECTORATE OF HEALTH Certificate of building appropriateness DIRECTORATE OF TOWN PLANNING Building permit or Certificate of appropriateness DIRECTORATE OF MANUFACTURING & NATURAL RESOURCES Issuance of Baker’s store Operation License Abolished/Replaced: Tax Certificate Certificate of Solvency Issuance of Baker’ s store Operation License CITIZEN'S SERVICE CENTER

CITIZEN ADMINISTRATIVE PROSEDURE : BAKER’S STORE OPERATION LICENSE PREVIOUSLY EXISTING SITUATION DIRECTORATE OF HEALTH Certificate of building appropriateness CITIZEN Application for Bakery Store Operation License Official sketch of the Store Authenticated copy of the property title PREFECTURE ( DIRECTORATE OF MANUFACTURING & NATURAL RESOURCES ) DIRECTORATE OF TOWN PLANNING Building permit or Certificate of building appropriateness COURT OF FIRST INTANCE Certificate of Solvency PUBLIC ECONOMIC SERVICE Tax Certificate Issuance of Baker’ s store Operation License CITIZEN'S SERVICE CENTER