TransformUs Programme Replacement of IX - Site Survey

Senior Project Manager IX Project – Meet The Team Senior Project Manager Business Change IX Project Manager Customer Change Customer Contact/ Co-ordinator Stewart McDermott Marie Berlin Donna Hadley Alison Cross Karen Bradshaw

Customer Journey - IX Customer Centric - One point of contact Email & Direct Telephone Number IX Survey Analyse Results Feedback Implementation Road Map Agree Implementation Plan IX Implementation Go-Live Post Implementation Support Understand current hardware, access Communicate implementation activities and next steps Implementation varies according to complexity & requirements Post go-live support arrangements Xoserve Survey Comms Xoserve Journey Comms Xoserve PIS Support Comms You are here Analyse requirements and assign organisation persona Xoserve Switchover Comms Gamma agree timescales & implementation plan with the customer Switch over to new IX system on agreed date Communication & Engagement via DSC change committee, DSC sub group and Direct from Xoserve and Gamma

Migrating IX services to our new partner What are we doing? As you are aware Xoserve is changing it’s network service provider from Vodafone to Gamma and therefore will be replacing your IX equipment. We are now asking that you complete a Site Survey to enable us to capture your site information. Alongside our separation from National Grid the Vodafone IX contract was also coming to an end which meant we had the opportunity to consolidate all our network services under one contract. All current hardware, except new or recently upgraded sites, is five to seven years old and needs to be replaced as ‘end of life’. Why are we doing this? Gamma will provide all service up to and including the router (network services) – Gamma will be responsible for the set up of connections and maintenance of them (as per current contract).Gamma’s partners will be responsible for the server and related software & on-going maintenance of it. Who is providing the service? When Will it happen? Implementation begins with a pilot in June with full migration from July 18 until Nov 18. If you are a new customer or have upgraded your IX service since March 2018 migration may be post November 2018

Site Survey – For Completion The survey will enable us to capture accurate contact details, access requirements, site specifications and site specific procedures ensuring we have up to date information to plan your programme of work and appropriate appointments. It is essential that we capture and update all of your requirements and we really need your assistance in completing this survey. The information you provide will be shared with Gamma and their sub-contractors to enable them to migrate you to the new IX Service. Your site survey is attached which we need you to complete by Friday 4th May, together with a completed example version and instructions for guidance. Please return the completed survey to box.xoserve.IXEnquiries@xoserve.com If you have any queries about the survey please contact us at the same address Or Telephone us on 0121 623 2773 Why do we need a Site Survey? What you need to do now How can you Contact us Please note - You may be contacted by Gamma during the latter part of April/May regarding your ability to accept early delivery of some hardware i.e. circuits & routers prior to your installation dates.

How to access the survey Links Please open the below for the Site Survey. We have created this survey in an Excel format rather than an on-line format, as we recognise you may need to send this document to various individuals within your organisation to complete. We advise to save the survey as a local copy and return to Xoserve. Please review the Read Me! worksheet within the Site Survey for instructions on how to complete the survey. In addition, we have also added a Dummy form to assist completion. Gas Governance site - Project Overview How to access the survey

IX Site Survey Response Progress To date we have had a 22% response rate, We need as many responses as possible to make your programme of work a success We really need your support in promoting the completion of the survey – Has your IX survey has been returned, and do we know who the named contact is within your organisation? You can check this information with us by contacting us at box.xoserve.IXEnquiries@xoserve.com or by calling 0121 623 2399