Employability Skills

Interpersonal Skills Interpersonal skills are how you handle interactions with other people, also called people skills Includes interactions with customers, coworkers and management Success depends on having a positive attitude, cooperation, and respectful of others

Interpersonal Skills Communication Skills Having good communication (exchange of ideas, thoughts, and information) skills is central to the smooth operation of any business Verbal communication – sending and receiving messages through speaking, listening, and writing Nonverbal communication – sending and receiving messages without using words…involves body language such as your facial expression or your posture

Interpersonal Skills Teamwork skills – working with others to achieve a common goal Team – group of people with similar or complimenting skills who share a common purpose Leadership Skills – the ability to lead others to achieve goals or complete tasks

Sales Skills Many careers in the banking industry require sales skills Directly selling banking products Selling the bank

Analytical, Synthesis, and Creativity Skills The ability to make responsible decisions and use problem-solving skills applies to the workplace and all other aspects of life Problem solving includes the ability to analyze a situation or information, synthesize the material into a cohesive position, and creatively determine a solution or action Using these skills will… Show your employer you are ready for additional work responsibilities Strengthen team efforts and help all employees take pride in their work

Positive Workplace Practices Workplace success results from… Hard work High motivation Diverse skills Employees who are successful display… High energy Cooperation Enthusiasm for their work They… Follow instructions Take constructive criticism well Finish tasks in a timely manner Maintaining confidentially, willingness to do more than what is expected, and respecting the work of others is also traits employers value.

Positive Workplace Practices Employers want employees who are reliable, punctual, and responsible, and who present themselves in a professional manner Self-esteem – having a sense of worth and are able to work hard with a positive attitude

Appropriate Dress Code Banking industry is typically conservative Women should wear… Business suit, dress, or pantsuit with a blouse Dress shoes…some banks do not allow open toed shoes Men should wear… Business suit with white or light colored, long-sleeve shirt Tie Dress shoes

Unacceptable Attire Shorts, denim, tee shirts, strapless or spaghetti-strap tops, low-cut blouses, and tight fitting or baggy clothing of any kind Visible tattoos and body piercings Men should not have any visible boy piercings…including ears Women…only visible piercing should be in the ears and limited to one per ear…conservative

Personal Grooming Since you represent your employer, you should always be well groomed at work and you will present a positive image Being unshaven is unacceptable as well as wearing too much cologne or perfume Hair should be kept neat and clean Generally men should not wear their hair long, nor have frosted tips For those who color their hair, it should be conservative…nothing to wild like blue or purple

Punctuality Punctuality – showing up to work on time Being punctual shows respect for those you work with and work for Showing up late reflects negatively on you and your employer If you are sick or have an emergency you need to call your supervisor right away Many people lose jobs because they are tardy or miss too much work

Time Management and Organization Successful employees Prioritize their work assignments Complete them on time Avoid wasting time Talking with coworkers Making personal phone calls Texting Sending personal e-mail messages Other non-work activities during business hours