Make sure PIN is set up in Virtual

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Presentation transcript:

VU Smart Care Troubleshooting Tips: Unknown or Unauthorized User Error in Sign-on Screen Make sure PIN is set up in Virtual Tap the card reader BEFORE tapping spacebar or doing a mouse click If login prompt is visible the Smart card reader will NOT work Causes: tapping spacebar or a mouse click *before* tapping their badge Other HID-type cards can interfere Make sure that *only* the ID badge is being tapped onto the reader Parking pass cards and other smart cards can cause this error Card requires 1-24h from being made to become active, after 24h and can’t sign on please put in a HD ticket, include CWS ID, userID and time of day