Nursing, Midwifery and Health Care Assistants Conference 18 May 2016 at Unity Works

Patient voice and system change Nichola Esmond, Chief Executive Officer Helen Watkiss, Communications Officer

Question?

Improve local health and care services What we do Give advice Gather views Give a voice Improve local health and care services

Working in partnership... Our approach Working in partnership... Critical friend...

How we do it Legal rights and responsibilities A place on the Health and Wellbeing Board Right to request information Right to a response ‘Enter and view’ Must make our findings public Must involve lay people

Connecting Care  

Connecting Care – key findings

Health and Wellbeing Board Report What people said could be improved More information available Better general oversight of their condition Advocacy for vulnerable people navigating health and care systems

Learning from complaints and compliments

What about you