“The Future of Government Travel” Welcome to GovTravels 2018 The Symposium on Government Travel & Passenger Services “The Future of Government Travel”

The Role of the Travel Management Company Current Travel Industry Landscape Inventory Fragmentation New Distribution Capability New Data Tools Support Duty of Care Possible Mergers in Car Rental Industry Hotel Bookings Moving to Artificial Intelligence Possible Solution for Fragmentation

Inventory Fragmentation Travel Inventory Formerly considerably more consolidated Current inventory and associated data is fragmented Changing Models Old single vendor model Two to three vendors are now required

New Distribution Capability Definition New Distribution Capability (or NDC) will enable the travel industry to transform the way travel products are retailed Existing Marketplace Fees on Global Distribution System (GDS) bookings Additional carriers to charge GDS fees, offer incentives for NDC bookings or both Impetus for NDC Airlines & Hotels believe NDC will result in: Greater differentiation in products and services Increased competition and Enhanced customer experience

New Data Tools Support Duty of Care Definition Employer’s duty to provide safe transportation and mitigate potential risks to life, limb and health for employees Impact of Artificial Intelligence Tools are in place to quickly and efficiently locate travelers anywhere around the world Allows a travel manager to use Web-based chat on their smartphone to request a view of travelers' locations Can also ask for information on travelers by destination or flight number

Hotel Bookings Moving to Artificial Intelligence Daily Impact of Artificial Intelligence Last year nine-times as many requests were made for cooking-related advice than in 2016 Amazon’s Alexa has already helped mix tens of thousands of drinks Impact on Hotel Bookings Travelers will no longer need to set up searches Instead, traveler will enter the city, date and number of rooms Will receive three hotel options – all matching the travel policy plus an individual preference within the policy

Possible Mergers in Car Rental Industry Two major car rental brands are exploring the possibility of a merger – which, like previous hotel and airline mergers, would significantly impact government and corporate travel

Possible Solution for Fragmentation Itinerary Aggregation Tools Capture bookings outside approved booking methods Air, hotel, ground, rail, etc. Impact Provides more transparency to spend Insight on where travelers are and usage outside legacy program May force government to create new travel policies that better reflect today’s marketplace Unfortunately, each data point only offers insight into one vendor Solution Provides insight to all sources consolidated in one easy to understand reports and one reservation invoice ready to be reconciled

Goran Gligorovic is Omega World Travel’s Executive Vice President and uses his expertise in sourcing and negotiating contracts, mitigating risk, establishing productive client and vendor relationships while strategically managing multiple international regions. Goran has over 30 years of travel management experience in the US, ASIA and EMEA and holds a Law Degree for the University of Zagreb, Croatia.

Marc Stec is the Vice President, Strategic Business Initiatives,  CWTSatoTravel. He supervises Contract Administration, Proposals, Supplier Relations, Subcontracting, Marketing & Communications and the FedRooms team. He also serves as in-house legal counsel. Marc has worked in the travel industry for over 25 years. He has also worked for the U.S. Government Accountability Office, a D.C. based law firm and congressional campaigns.

Kevin J. McElroy is CI Travel’s Advisor to the CEO and Government Programs Director. He brings 34 years of senior management experience, including 28 with various Federal Government travel programs, and led the effort that resulted in the first government travel contract award for CI Travel, the Federal Government’s first in Southeastern Virginia. Mr. McElroy focuses his time on the company’s largest division – Government Operations.