Complaints Management System

Complaint Management System It costs less to retain existing customers, instead acquiring new, Complaint management system helps you to achieve this objective. Do you have trouble managing complaints? Do customer concerns get lost in the shuffle of email & spreadsheets ? © 2018 Convergence Resources Pvt Ltd. All Rights Reserved

Complaint Management System Improve your efficiency and boost customer satisfaction with our customized complaint management system, managing complaints is favorable business practice for ensuring excellent customer service in a company. © 2018 Convergence Resources Pvt Ltd. All Rights Reserved

Complaint Management System By having complaint management systems in place, businesses can use the information that is captured to make process improvements. With our system you can easily streamline your complaint resolution process, our solution is SMS integrated, your customers & relevant staff will be intimated instantly with detail.   © 2018 Convergence Resources Pvt Ltd. All Rights Reserved

Complaint Management System It helps you gauge the performance of your staff as it provides you with customized reporting with date, category, region & staff level filters. You can get delayed complaints list being delayed more than defined period & you can comment/quest to relevant staff about the delay, which will be logged in the complaint history as well. © 2018 Convergence Resources Pvt Ltd. All Rights Reserved

CMS Key Features Customer Management Staff Management Product/Services Management Complaint TAT time management Isolated user panels Staff Login Monitoring © 2018 Convergence Resources Pvt Ltd. All Rights Reserved

CMS Key Features Complaint management Customer Satisfaction Surveys CMS activity monitoring Corporate SMS integrated Email integrated © 2018 Convergence Resources Pvt Ltd. All Rights Reserved

CMS Key Features Auto weekly/monthly reports via email Industry standard encryption IP based login restriction Password attack protection Region/Zone City management © 2018 Convergence Resources Pvt Ltd. All Rights Reserved

Our Deployed Solutions 1) Master Group of Companies Master is the largest brand of the country in ceramic tiles, sanitary fittings & PPRC ranges, Its CMS is one of the largest in the country & integrated with state of the art call center at our head office 2) Friends Home Friends home is a largest Home & Electronics chain store in Rawalpindi & Islamabad. Complaint management system has been designed to centralize the process of complaint resolution © 2018 Convergence Resources Pvt Ltd. All Rights Reserved

Our Deployed Solutions 3) Diamond Paints Diamond Paints is largest selling national brand, its complaint management has been developed on its organizational modal. It is also equipped with customer satisfaction surveys. © 2018 Convergence Resources Pvt Ltd. All Rights Reserved

CMS integration with Call Center © 2015 Convergence Resources. All Rights Reserved

CMS integration with Call Center Call Center Solution Complaints Registration/Resolution Follow ups Satisfaction Surveys Features: Complaint Registration Follow ups Satisfaction Surveys © 2015 Convergence Resources. All Rights Reserved

© 2015 Convergence Resources. All Rights Reserved Complaints Panel © 2015 Convergence Resources. All Rights Reserved

© 2015 Convergence Resources. All Rights Reserved Portfolio © 2015 Convergence Resources. All Rights Reserved

© 2015 Convergence Resources. All Rights Reserved Contact Us Office Address: Office # 4, 6 & 7, 2nd Floor National Business Center, Shamsabad, Murree Road, Rawalpindi, Pakistan Tel: 051-457-5696-8 Email: support@conresint.com Web: www.conresint.com © 2015 Convergence Resources. All Rights Reserved

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