MGA Welcome & Update John Day, Director, Member Products & Programs IEEE Member and Geographic Activities IEEE Graduates of the Last Decade Committee Toronto, Canada 17-19 May 2013 12/29/2018
Envisioning the Member Experience IEEE Members will experience best in class products, services, and engagement with IEEE on their own terms. - Relevant to their careers, geography, and technical interest. Some Examples… Community/Networking: Connect and collaborate with fellow members similar interest in a place of trust via any device Career Tools: Members experience career tools and support uniquely designed for IEEE fields of interest Continuing Education: A centralized compelling continuing education offering suited to key geographies and industries
Geographic Unit Activities Information Management MGA Department Member Experience Geographic Unit Activities Volunteer Relations Business Operations Information Management Finance
Key MGA Functions Member Experience IEEE Support (Contact) Center Membership development, member research, member product portfolio mgmt, membership processing, myIEEE, memberNet, IEEE.tv, mentoring connnection IEEE Support (Contact) Center Students, GOLD, Women in Engineering, Life Members Admission & Advancement (A&A) and Fellows process support GeoUnit Operations & Activities GeoUnit Formations – Sections, Chapters, Student Branches Volunteer Tools – vTools, eNotice, EWH, SAMIEEE, Asia Pacific Ltd. – IEEE office in Singapore
Goals for MGA in 2013 Deliver a World-Class membership experience Expand IEEE’s global membership presence Modernize the volunteer experience 12/29/2018
MGA Priority Projects in 2013 Online Member Networking Provide a collaborative environment for members to network Region 1-6 Strategy To improve higher grade retention and growth in Regions 1-6 Regional Geographic Implementation Efforts include Japan and India. Member Experience Assessment and plan for better orchestrated member online experience Migration ieee.org member aliases to Google Apps Geounit Vitality 12/29/2018
MGA Priority Projects in 2013 (cont) Student & GOLD Plans/Direction Launch more relevant website for young professionals and slink to available IEEE student grants Member Communications Providing key current and future communications list at each MGA Board Meeting Extranet for volunteers - separate from ieee.org Global Loyalty Program Careers 12/29/2018
Our Five Year Aspiration By 2016, IEEE will be the global provider of choice, and #1 in customer satisfaction, for services and products that empower people to discover, develop, and deliver technology. We will achieve this by: Delivering a best-in-class user experience by aggressively leveraging technologies Increasing nimbleness, speed to market, and operational efficiencies Driving high employee engagement and leadership excellence Creating new opportunities for member and customer engagement Ensuring our long term future through increased financial growth, strength & stability
Our Five Year Aspiration: 2013 Empowering Our Professional Core Create an Extranet for Volunteers Create a consistent and intuitive mobile access framework and apply to one product Increasing nimbleness, speed to market, and operational efficiencies Driving high employee engagement and leadership excellence Creating new opportunities for member and customer engagement Ensuring our long term future through increased financial growth, strength & stability Streamline the user experience of expense reporting and procurement Empower employees through the establishment and rollout of core, technical and leadership competencies Implement IEEE Leadership Academy and a semi- annual Leadership Summit. Provide new member services through Google Apps Establish a business plan for a Career Resource Portal for the worldwide technical professional community Develop a five year financial plan Deliver a clear financial reporting format to improve decision making 1. 2. 3. 4. 5. Delivering a best-in-class user experience by aggressively leveraging technologies
IEEE’s Professional Core: We Are In The Knowledge Business We empower people to discover, develop and deliver technology for YOU… We believe in collaboration and leveraging the power of one IEEE We strive for excellence in everything we do We align with global trends We aim for simplicity We focus for maximum impact
Welcome 12/29/2018