Smart911 from AT&T NENA

Public Safety Knows This About Us (555) 456-7890 Location?

With a Smart911 Safety Profile, Public Safety Knows Much More Home Oxygen (555) 456-7890 Access Points Address of Mobile Phone Emergency Contact Deaf Dialysis (555) 456-0987 Autism Allergy

Who is Rave Mobile Safety? A recognized leader in campus and public safety software Patented suite of software safety solutions Used by leading higher education institutes and state and local agencies Provided to over 600 clients and 6 million individuals NENA Working Groups i3 (Long Term Definition) and NG9-1-1 Additional Data Awards for Smart911: IACP/iXP and APCO People’s Choice

A Smart911 Safety Profile Provides Personal Information Photos of you and family Physical descriptions Health and Rescue Medical conditions Disabilities Allergies Rescue needs More information than can be logically stored in CAD. With thousands of your residents entering information and keeping it updated is gargantuan task. Photos alone can be invaluable. Images of missing children or elderly adults can save hours of work by having those available to cut and paste immediately.

A Smart911 Safety Profile Provides Household Details Dispatchable address Number of occupants Bedroom locations Locations of emergency shutoffs Emergency contacts Vehicle descriptions

A Smart911 Safety Profile Provides Location Mobile phone location Even on dropped calls Addresses for home and work With mobile phones – FTC – 70% of callers are from mobile phones – Phase II location good – but your citizen may have a validated address that could get you closer – specifically an office in a multi story building or an apartment #

Smart911 Life Saving Examples Over 5,000 calls in Arkansas with additional information in just 6 months Latex Allergy – Fort Smith, AR Autistic Child – DuPage County, IL Heart attack victim – Nashville, TN Bee sting allergic reaction – West Chicago, IL Child with rare breathing disorder and distraught non-english speaking Nanny – Nashville, TN Acute asthma attack – Goodlettesville, TN “By creating a Smart911 profile online, first responders will have the critical information available to them when responding to 9-1-1 calls. Through this confidential and secure exchange of information, we’ll be able to better serve our residents and the greater community.” - Mayor Kasim Reed, City of Atlanta

How Smart911 Works

Step 1 – Citizens Create a Safety Profile How Smart911 Works Step 1 – Citizens Create a Safety Profile

Step 2 – Safety Profile Stored in National Database How Smart911 Works Step 2 – Safety Profile Stored in National Database

Step 3 –Automatically Displayed with 9-1-1 call How Smart911 Works Step 3 –Automatically Displayed with 9-1-1 call

Delivering Information to the Field Improves Situational Awareness Enhances First Responder Safety Informed Pre-planning Multiple delivery methods First Responder Portal Copy/Paste

Community Outreach

Community Outreach Strengthens Public Safety planning through marketing and media relations Mobilizes community stakeholders to assist with public safety initiatives Facilitates public education

Community Outreach Enhanced communication between Public Safety and the Community Collaboration with community groups Multi-agency collaboration

Community Outreach Increased involvement, communication, and education Improves citizen satisfaction with public safety Georgia Tennessee North Carolina

Demo

Using our data delivery capabilities to deliver third party data to PSAPs (and beyond)

Smart911Connect– Platform and Managed Services Open, yet Moderated, Ecosystem for delivering data from third parties Standards compliant Published API’s and developer support program (PaaS) Data governance board and certification process Adaptable Integration Data sources can be queried based on ANI, Address or other fields Supports both legacy and NG9-1-1 enabled clients Seamlessly work across both nationally or locally organized data sources Public Safety Driven Standardize data display Deliver in way that is consumable and desired by specific agencies Secure, audit trails, permission based

Example: Solving the MLTS Location issue

Customer

Arkansas Snapshot Population size = 3 Million Mix of urban and rural communities About 20% of the population has some form of a disability Almost 15% of the population is over 65 110 PSAPs across the state Various call taking equipment

Broad Citizen Support

Broad First Responder Support

Support Outside of 9-1-1 Arkansas State Parks Arkansas Association of Counties Arkansas Department of Health Arkansas Department of Human Services Arkansas Realtors Association Arkansas Department of Emergency Management

Successfully Making a Difference Deployed to 90%+ of the state in just 6 months Arkansas has never completed a project in 9-1-1 in such a short timeframe Over 5,000 Smart911 calls already handled Lives saved with improved emergency response: Severe Allergy Missing Child Featured in national media

Contact For additional information, please contact either Mel.Samples@att.com Jason.Carlo@att.com 33