We Set a Path ASPIRATION In 2015, we created a framework ASPIRATION Become the best operated treasury department in the United States and State’s thought leader on all tax and revenue issues OUR VALUES Broad concept of taxpayer service in all we do Fair and efficient administration of the tax system, not revenue maximization Metric focus and accountability

Working together we have made significant progress Operations improvements using Continuous Improvement (CI) Culture of Taxpayer Service Developing our Employees

Treasury’s role in other important areas Fiscal Policy Changes 2015 Transportation Funding City of Detroit / Detroit School District Underfunded retiree pension / healthcare liabilities State response to federal tax reform Restored Treasury’s reputation for accurate, unbiased tax policy analysis and recommendations. Improving Wall Street Reputation 2 Major credit upgrades, first since 2000 Local Governments and Schools Improved fiscal health allowing for release of state oversight in all local communities and most school districts

Individual Income Tax Returns Backlog

Sales, Use and Withholding Returns Backlog

Sales, Use and Withholding Correspondence (respond to 94% within 60 days)

Audit Days In Progress

Informal Tax Hearings (Months to Complete)

The Road Forward SUSTAINING OUR PROGRESS As a State As a Department Avoid Yo-Yo fiscal policy – Multi-year planning, including the next recession Address long term spending needs while maintaining a fair and efficient tax system Improving the financial framework of Michigan’s local governments Training the next generation’s work force As a Department Transparency and consistency Focus on the taxpayer Empowering and developing our employees