Who we are: What we do for you: Your partner in helping to improve the health of your employees and their families Understand your business objectives and have the expertise to help you achieve them Design the most effective benefit and member engagement plans to consistently meet your financial and business objectives and evolve with your needs Provide meaningful data and analytics to help optimize plan performance and deploy resources most effectively Who we are: What we do for you: Strategic account executive (SAE) Name: Jane Doe Location: Any town, USA Phone: XXX-XXX-XXXX E-mail: janedoe@umr.com Your account lead strategist; overall accountability An experienced leader who plays the key role during implementation and works closely with our internal teams, including care management, pharmacy, stop loss and reporting resources to manage and track the performance of your plan Client service consultant (CSC) Name: John Doe E-mail: johndoe@umr.com Your account service lead; service accountability Supports the SAE with day-to-day customer support issues such as banking, eligibility, subrogation and reporting. The CSC also provides training to your HR and broker team on employer reporting tools, including InfoPort and online tools on the umr.com employer site. Customer specialist Name: John Q. Public E-mail: JQPublic@umr.com Your day-to-day claims service expert who systematically tracks all claims/customer service inquiries and operational performance Embedded within your call/claims team to identify trends in service issues, provide targeted training to that team, report on service metrics and resolve plan design questions; serves as your source for service inquiries that come from your employees that haven’t been addressed by calling customer service