TOTAL QUALITY MANAGEMENT

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Presentation transcript:

TOTAL QUALITY MANAGEMENT

TQM Total quality management is an extension of quality assurance. Everyone involved in the process of production is aiming to produce the right product every time. 14 ways to improve quality. For example training staff to take responsibility for the quality of their work.

What businesses us TQM Large companies that use production lines such as car companies Toyota and Honda.

Impacts Stock is checked more regularly and thoroughly to ensure the correct amount of quality products are delivered. Faulty goods would be changed to make sure more quality products are produced so they utilise their stock better by catching faults earlier. So their costs go down and production goes up leading to more profit margin.

EFFICIENCY TAKES LONGER COSTS MORE AS NEED MORE EMPLOYEES MEANS HIGHER COSTS ETC