Techniques for Effective Alcohol Management A Comprehensive Alcohol Management Program for Sports and Entertainment Employees 1

Signs of Impairment Inhibitions Judgment Loud, over friendly, relaxed, mood swings, inappropriate behavior, argumentative Judgment Annoying others, inappropriate jokes, drinking faster, foul language, unacceptable behavior, driving while intoxicated 2

Signs of Impairment Reactions Coordination Lose train of thought, glassy eyes, light two cigarettes, slurred speech, forgetful Coordination Stumbling or falling, swaying, asleep, dropping things, unbalanced, fumbling, spilling drinks 3

Tolerance The body’s ability to mask or hide Behavioral Cues A Guest with high Tolerance may be legally intoxicated 4

Absorption Rate Factors Size Gender Food Rate of Consumption Strength of Drink Age 5

Additional Information Drink Equivalencies 1 oz of 100 proof spirits = 5 oz of wine = 12 oz of beer BAC – Blood Alcohol Content Evaluate the Individual Alcohol and Other Drugs 6

Understanding Liability Common Negligence Broad laws based on prior court cases, not specifically addressing alcohol Dram Shop Liability Alcohol-specific laws that apply to establishments that provide alcohol 7

Understanding Liability Reasonable Efforts The steps that all employees are legally expected to take to prevent alcohol-related problems or injuries 8

Reasonable Efforts Check IDs Communicate policies Train employees Documentation Cut-off intoxicated guests Offer alternative transportation Offer alternative beverages Designated driver programs Work with police and security 9

Venue Policies A maximum of 2 alcoholic beverages per person per sale. All guest appearing under the age of 30 must provide a valid, Driver’s License, NC State ID, Military ID or Passport. Alcohol sales will end after the 7th inning. Management reserves the right to change these policies at any time. 10

Intervention Guidelines Avoid Escalation Make Clear Statements Use first person “I” Be nonjudgmental and nonthreatening Provide reasons for your action Use indirect strategies 11

Blood Alcohol Content BAC For a 150 pound man with an empty stomach over one hour, the following would apply: 2 drinks = .05 BAC 4 drinks = .10 BAC 8 drinks = .20 BAC 12 drinks = .30 BAC 12

Seller / Server Guidelines ID Guidelines Ask for positive ID – don’t guess Ask for more proof if you have any doubts Know where the alcohol is going 13

Seller / Server Guidelines Cut-off Guidelines Say “No” and move on. Keep the line moving. Give clear reasons and don’t judge the guest. Never say “You’re drunk.” Call for backup if the guest makes trouble. 14

Seller / Server Guidelines Safe-Drinking Guidelines Buy time. Limit the number of drinks a guest can buy or the number of times you walk by people in the stands who may be misusing alcohol. Offer alternatives to alcohol. Use the personal touch. Make eye contact and friendly conversation with each guest. 15

Checking IDs Ask the guest to remove the ID. Thoroughly examine the ID. Ask questions to quiz the guest about the ID. Ask for a second form of ID if necessary. If in doubt, don’t sell. 16

To Complete your training please follow the link below Alcohol Certification Quiz Thank you for participating in training 17