Lesson 2- Being a Good Manager

Lesson 2- Being a Good Manager Objectives: Understand the importance of good interpersonal skills Identify key characteristics of a good manager

Being a Good Manager Good managers have a variety of interpersonal skills that help them relate to their team members, customers and other members of management

Being a Good Manager Managers have to make some tough decisions about how they interact with their employees, including what to say and when and how to say it. Even a slight change in your tone or voice can easily be misinterpreted. Before advancing to the next slide, ask students to list some traits that they think would make a good manager.

Some key characteristics of good managers: Being a Good Manager Some key characteristics of good managers: Excellent communication skills Recognizing employees for their contributions Creating an open and accepting environment Providing accurate and truthful information Being positive and reassuring Solving problems Having strong customer focus Coaching or mentoring other employees Ask students if they believe these traits can be learned, or if you have to be born a manager.

Lesson 2- Being a Good Manager Summary: Understand the importance of good interpersonal skills Identify key characteristics of a good manager