INDIVIDUAL INTERVENTIONS Program Development University of Massachusetts at Boston ©2007 William Holmes

DIVERSE INDIVIDUALS Different Issues Different Response Points Different Reactions Different Response Times

T-GROUPS Self-reflective Uses perceptions of others Deals with Embarrassment Requires Motivated Participants

COACHING Requires shared expectations Allows different roles Focus on skill development Risks of independence

MENTORING Teaching my example Guided performance Reward issues for mentoring Requires mutual respect and understanding

MENTORING Teaching my example Guided performance Reward issues for mentoring Requires mutual respect and understanding

SELF-AWARENESS TOOLS Self-knowledge alters behavior Myers-Briggs Types teams Matching job needs with personal styles

MULTIRATER FEEDBACK External assessments Openness to feedback Commitment of positive responses Reinforce responses

CONFLICT MANAGEMENT Collaboration emphasis Diverse needs Commitment to resolution Requires emotional intelligence

ACTION LEARNING Concrete focus Solutions not obvious Managers willing to consider result Everyone held responsible