Conversation Cards Sundt Construction
What Implemented by site team at APS in NM Driver for desired behavior Engagement and interaction Trending tool Simple and easy to follow Six categories PPE State of Mind Work Area Conditions Construction Equipment Work Action or Habit Communication and Training
How Teach all employees how to approach co-workers Focus on behaviors, not individuals Mirrors the Speak Up/Listen Up process Teach them how to complete the cards Be thorough and descriptive Gather the information to share with the project team Identifies those behaviors we need to work to improve
Why All about the conversation Talking about it leads to acting on it Trending is an added benefit Talking about it leads to acting on it We’ll only get better when our people get engaged! Results at APS Most direct hire work in company and most at-risk 2016 IR (best extremely generous guess): 2.30 2017 IR (accurate thru August): 0.57 Not the only change, but still impactful