Menyediakan Layanan Porter Merespon Permintaan Atas Layanan Bell Desk Created by julie

I Job Variations Large Hotel Each position has its own task Each worker has responsible for their own task (they may not do a fellow worke’s task / job) Step by step procedures All worker do their task base on their job describtion and hotel SOP

Small Hotel One posisition has many task / job and multy responsible for hotel operational

II. The Working Environment Working environment of Porter Service staffs generally consist of Main Entrance Lobby : Lounge Front Desk / Counter Bell Captain Desk / Counter Room : Room Location and Viewing Lobby to room Elevator / Lift Corridor

Cont’d Public Areas Pool Restaurant Bar Meeting Room Offices : Front Office Housekeeping F&B Service Genaral Manager Accounting

Cont’d Out Side Areas : Arcade / Souvenir Shop / Art Gallery Drug Store Barber / Beauty Saloon Travel Agency Office Airlines Office

III. The Duties of Porter Services Concierge : Enforcing house rules Scheduling his staff Training new employee Assigning duties to his staff Guest Service (mails, keys, message, postage, paging tickets ) Bell Captain : Supervising his subordinates Having complete information ( city map, airlines, shiping, bus time table and event ) Inspecting his subornate

Cont’d Bell Boy : Carrying Luggage Offering Assistance Running Errand keeping lobby tidy and orderly Reporting unusual situation Storing Helping other employee Doorman : Opening & Closing door of car / taxi Helping guest in and out car Keeping the main entrance neat & clean Upervising vehicle traffic Calling car / taxix Putting up & taking down flag ( 06.00 – 18.00) Dhandling car parking

Cont’d Elevator Operator : Escorting guest going up & down in lift Keeping lift tidy Preventing un authorixed person from operating lift Page or to meet Boy : Calling guest to telephone or to meet visitor. Paging is did by board, tray, Lamp / laudspeaker. ( if there is no message boy their job include delivering message , letter, fax / telex Message Boy : Delivering message, fax / mail, internal comunication

Cont’d Courier : Taking guest from arrival point until departure point Taking and sending mail to Post Office Other outside duties ( buying ticket) Enquiry Clerk Answer enquiries Distributing mail, fax telex, cable Selling news paper, theater ticket Recieving and sending mail, telex / fax to Post Office Cloakroom Attendant : Looking after guest belongings ( hat, umbrella, coat ) Ensuring the cleanliness and tidiness of cloacroom

Thank You ! lucindejuliana@yahoo.com