Geographic Porting Process : SWEDEN Brief description or expansion of title Presenter’s name 30 December 2018 Presentation title

Types of Number in Sweden Geographic Numbers -   Geographic numbers are fixed line numbers with a physical termination at the customer end. Non Geographic Numbers – Non geo Numbers / Free phone numbers are Toll free Numbers. 30 December 2018 Presentation title

Porting windows and Procedure Sweden have standard porting windows from 08:00 to 17:00 (Monday to Friday). Porting team receives the Porting request from different channels –either from the A/E, Colt reseller, or direct customer. The Port date is set according to the industry lead time of 10 working days after receiving all the necessary details in the Porting form (LOA). Once a Porting Date has been agreed with customer, the Porting Team will initiate the Porting process and update the customer. If the customer does not wish to Port on the scheduled date, the Porting team needs to be notified at least two days prior to the Port date as, in Sweden, all Ports are fixed Ports which are auto-completed by current provider on the scheduled date and time. 30 December 2018 Presentation title

Necessary Information Required To Port both Geo and Non-Geo numbers, we require an LOA (letter of authorisation) with the below details Customer details with address. Numbers which need to be Ported in. LOA to be duly signed by customer. Letter of authority should have a Subscriber ID , an important piece of information to proceed with the Porting request. Subscriber ID is normally comprised of 12 digits. In the case of short ID numbers, 0’s will be added complete the 12 digits. Note : Lead time to Port both Geo and Non Geo is 10 working days. Lead time starts from the day the Porting team submits the request. 30 December 2018 Presentation title

Reasons for Refusal of Porting Request Subscriber ID incorrect. Number part of a DDI-range that can’t be ported. Number not associated with stated subscriber. Desired time of porting not possible. Number has been assigned to a new subscriber. Number Not Portable. 30 December 2018 Presentation title

Port In Scenario Order is accepted by the Current Provider Porting team notifies the one handling the request (either the AE, Customer or Colt reseller) of the acceptance. As these are fixed-line Ports, the Porting team starts the porting process and notifies the customer upon port completion. 30 December 2018 Presentation title

Port In Scenario 2 (Rejection) Port gets rejected for any valid reason. Porting Team sends an email to customer / AE / Colt reseller to notify them that the Port has been rejected and needs to liaise with the Current Provider to get the correct information. Porting Team only liaise directly with current Provider where there is an invalid rejection. On receiving the correct information, the Porting team resubmits the request. 30 December 2018 Presentation title

Technical View of Porting All activation and scheduling regarding Porting is done by the Sweden Porting team, who can be contacted at nordicporting@colt.net or 08707377733 / 02073903712 As the Port is auto-completed at a scheduled date and time, the Porting team makes the technical changes on the Colt network at same time. Porting team tests the numbers and notifies customer / AE / Colt reseller about successful completion. Customer / AE / Colt reseller notifies Porting Team via e-mail (or call) when all testing has been completed and the port has been successful. On completion, the order is closed on relevant systems. 30 December 2018 Presentation title