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starting a transformational journey Live Sector Survey & starting a transformational journey AIBK Conference, Diani Beach, November 2017 James Norman Head of Insurance KPMG East Africa, & KPMG Insurance Team Members

Disruption in insurance Insurance is experiencing a global transformation and we expect more change in the next 3 years than the last 100.

Key drivers of change RISE OF EMERGING MARKETS ROBOTICS SECTOR CONVERGENCE REGULATORY FOCUS FROM PRUDENCE TO CONDUCT NEXT GENERATION CUSTOMERS ROBOTICS INSURE TECH RISE OF EMERGING MARKETS AUTOMATION THE IOT AND 4TH INDUSTRIAL REVOLUTION NEW RISK LANDSCAPES NEW SOCIO-ECONOMIC DYNAMICS

Document Classification: KPMG Confidential © [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative, a Swiss entity. All rights reserved. 5 Document Classification: KPMG Confidential Why do a survey?

Re-inventing insurance means CHANGE New experiences, insights and eco-systems require all parts of insurance to transform and fast. The survey is to check the temperature of the room- a very large mix of the Regional value chain- and to use your responses to help AIBK facilitate a new transformational strategy

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jamesnorman1@kpmg.co.ke +254 0716 909 078 Thanks & to find out more on the sector contact us or see the team: jamesnorman1@kpmg.co.ke +254 0716 909 078 kpmg.com/socialmedia