Basic Management Functions The Management Process Copyright © Cengage Learning. All rights reserved.

Planning Planning Mission Strategic planning Establishing organizational goals and deciding how to accomplish them Mission A statement of the basic purpose that makes an organization different from others Strategic planning The process of establishing an organization’s major goals and objectives and allocating the resources to achieve them Copyright © Cengage Learning. All rights reserved.

Planning (cont’d) Establishing goals and objectives Goal Objective An end result that the organization is expected to achieve over a one- to ten-year period Objective A specific statement detailing what the organization intends to accomplish over a shorter period of time Properly set goals are Set at every level in the organization Consistent (supportive) with each other Optimized (balanced) to reduce conflicts between goals Copyright © Cengage Learning. All rights reserved.

Planning (cont’d) Establishing plans to accomplish goals and objectives Plan An outline of the actions by which the organization intends to accomplish its goals and objectives Strategic plan An organization’s broadest plan, a guide for major policy setting and decision making Tactical plan A smaller-scale plan to implement a strategy Operational plan A plan to implement a tactical plan Contingency plan A plan of alternative courses of action if the organization’s other plans are disrupted or become ineffective Copyright © Cengage Learning. All rights reserved.

Types of Plans Copyright © Cengage Learning. All rights reserved.

Organizing the Enterprise The grouping of resources and activities to accomplish some end result in an efficient and effective manner Leading and motivating Leading Influencing people to work toward a common goal Motivating Providing reasons for people to work in the best interests of the organization Directing The combined processes of leading and motivating Copyright © Cengage Learning. All rights reserved.

Controlling Ongoing Activities Evaluating and regulating ongoing activities to ensure that goals are achieved Control function Copyright © Cengage Learning. All rights reserved.