Oracle CRM for Tier II How to View your SR BUPERS-074 10 August 2018

Access Oracle CRM Open Internet Explorer & copy/paste the following link: https://npccontactcenter.ahf.nmci.navy.mil/OA_HTML/RF.jsp?function_id=29371& resp_id=-1&resp_appl_id=- 1&security_group_id=0&lang_code=US&params=n65vf3V3AD7KwrSlmWyZtiRO 5xQ86UamJQSIelCCPyg&oas=xnS8iRaWHvaTz27_T-Zdgg

View Your Service Requests Enter username and password Click “Login” Click the expand button for “NPC Call Center Agent” Click on “Universal Work Queue”

View Your Service Requests Check “I accept…” and run the program for Oracle Application If prompted select (Run with the latest version)

View Your Service Requests When the Java application opens you will see the Universal work queue Selecting My Service Request will give you a list of your current service requests

View Your Service Requests Selecting Group Owned will give a general list of tickets that are currently active in your group

View Your Service Requests The window for Service Requests will open

View Your Service Requests To change the Owner of the group click on the owner box and select the three dial button. In the new box input a % sign then press enter. This will bring up a list of the entire agent group. Last Name, First Name

View Your Service Requests If you want to assign a specific person, click on that person. Otherwise, assign your group