July 2018 General Membership Meeting The Crossroads of Project Management & Quality Management July 26, 2018 Dennis Sherman, Ph.D., PMP, CMQ/OE

Project management and Quality management What I do: Dr. Dennis Sherman, PMP, CQM/OE Adjunct professor at University of Houston and Embry-Riddle University Past-president, PMICLG Education Director, ASQ Bay Area Section 1422 Qualifications Ph.D. in Organizational Management M.S. in Engineering Management PMI PMP® since 2003 ASQ Certified Manager of Quality/ Organizational Excellence (CMQ/OE) since 2017 32 years of PM experience at Boeing

Project Management and Quality Management My Journey from PMP to Quality Taught Project Management Quality courses at DeVry University Found ASQ.org site a valuable resource Became involved in ASQ Gained certification as Certified Manager of Quality/Organizational Excellence in 2017 Now studying the integration of quality management and project management

Project Management and Quality Management So you think you know quality? What does quality mean to you? What is quality management? Why is quality management so important to project management?

Project Management and Quality Management A Crossroads Project Management Institute PMBOK – Project Management Body of Knowledge Chapter 8 - Project Quality Management American Society for Quality QBOK – Quality Body of Knowledge Section III C - Project Management

Project Management and Quality Management Quality Defined ASQ Definition: Conformance to requirements Fitness for use Meeting customer expectations Exceeding customer expectations Superiority to competitors PMI Definition: The degree to which a set of inherent characteristics fulfills requirements

Project Management and Quality Management International Organization for Standardization (ISO) ISO standards provide guidance Not used for certification or registration ISO Standard for Quality in PM ISO 10006:2017 - Quality management - Guidelines for quality management in projects A subsidiary standard to ISO 9001:2015 ISO Standard for Project management ISO 21500:2012 - Guidance on project management ANSI / PMI 99-001-2017 PMBOK

Project Management and Quality Management International Standards Organization (ISO) ISO 10006:2017 Quality management in projects Management responsibility for Quality Resource management Product/Service realization Measurement, analysis and improvement Quality management systems in projects Project characteristics Quality management principles Quality management processes Quality plan for projects https://www.iso.org/standard/70376.html

Project Management and Quality Management International Standards Organization (ISO) ISO 10006:2017 vs. PMBOK Similar definitions of project Quality plan more succinct in ISO ISO emphasizes alignment with strategy ISO – customer focus; PMBOK – stakeholder focus ISO – mutual benefit supplier relationships ISO – Emphasis on management involvement in the quality of the project ISO – Seven process groups; PMBOK – Five process groups ISO 10006 can be used to audit a project PMBOK is cumbersome for that purpose https://bia.ca/combining-the-iso-10006-and-pmbok-to-ensure-successful-projects/

Project Management and Quality Management International Standards Organization (ISO) ISO 21500:2012 – a step toward global standardization of project management practices PMBOK 6th Edition closely follows ISO 21500:2012 Minor differences in terminology ISO standard is also complementary to other standards PRojects IN Controlled Environments (PRINCE2) IPMA Competence Baseline (ICB3) (Zandhuis, Anton. ISO 21500 Guidance on project management - A Pocket Guide. Van Haren Publishing, 19700101. VitalBook file)

Project Management and Quality Management International Standards Organization (ISO) ISO 21500:2012 Universal project management principles and processes High-level concepts and processes for good practice of project management. Encourage knowledge transfer between projects and organizations Consistent PM terminology Provides PMs flexibility to work on international projects https://www.iso.org/news/2012/10/Ref1662.html

Project Management and Quality Management Establish and follow processes Tools and Techniques focus on project deliverables Stakeholder focus Identifying requirements Quality Management CONTROL processes Tools focus on Continuous improvement Customer focus Assures products meet requirements

Project Management and Quality Management Quality Assurance and Quality Control Quality Assurance Audit quality requirements and measurement results to assure requirements are met Use tools identified in the plan Evaluate the results Quality Control Define corrective action Take corrective action Revise PM plan

Total Quality Management TQM applies to entire organization Operational focus Continuous Improvement Employee Empowerment Benchmarking Just-in-time Customer focus

Project Management and Quality Management Time for Change Total quality management principles should be part of project management principles Quality management beyond the project boundaries Closer alignment / synergies between PMI and ASQ Consider alliances?

Project Management and Quality Management ASQ

Project Management and Quality Management ASQ

Project Management and Quality Management

Project Management and Quality Management

Project Management and Quality Management

Project Management and Quality Management We Aren’t that different ASQ serves the Quality Community PMI serves the Project Community Both are member-based organizations Both provide training and certification Both have great supporting resources Both have annual conferences BOTH SUFFERING SAME DILLEMA OF DECLINING MEMBERSHIP AND LACK OF VOLUNTEERS

Project Management and Quality Management Wrapping it Up ISO 9001:2015 is one of the top quality certifications that an organization can attain Project Quality Management is a part of this standard Project Management needs a global emphasis ISO 21500:2012 is a step in that direction

What will you do? Expand your vision of Quality Explore the ISO documents Read about Quality Management Consider joining ASQ Pursue ASQ certification Practice Quality in everyday work

References Gasiorowski-Denis, E. (2012). New ISO standard for project management. Retrieved from https://www.iso.org/news/2012/10/Ref1662.html International Organization for Standardization (ISO). ISO 10006:2017 - Quality management -- Guidelines for quality management in projects. Retrieved from https://www.iso.org/standard/70376.html Masters, B. & Frazier, G.V. (2017). Project quality activities and goal setting in project performance assessment. Quality Management Journal, 14(3), 25-35. Project Management Institute (2017). Project management book of knowledge, 6th Ed. Newtown Square, PA: PMI Stanleigh, M. (n.d). Combining the ISO 10006 and PMBOK to ensure successful projects. Retrieved from https://bia.ca/combining-the-iso-10006-and-pmbok-to-ensure-successful-projects Westcott, R.T. (2014). The certified manager of quality / organizational excellence handbook, 4th Ed. Milwaukee, WI: Quality Press Zandhuis, Anton. ISO 21500 Guidance on project management - A Pocket Guide. The Netherlands: Van Haren Publishing.