Program Content Day 1 Day 2 1. Introduction to Six Sigma Morning Break 2. Process Thinking 3. The Cost of Quality Lunch Break 4. An Overview of the DMAIC Process at Work Process Improvement Simulation Case Study Afternoon Break The DMAIC: Define Stage 5. Project Charter 6. Team Formation End of Day 1 Day 2 DMAIC: Define Stage 1.Defining the Customer and Customer Requirements Morning Break 2. Defining the Process Lunch Break DMAIC: Measure Phase 3.Understanding and Describing Data Afternoon Break 4. Understanding Variation End of Day Two © Max Zornada (2005)

Program Content Day 3 DMAIC: Measure Phase (Continued) 1. Process Capability and Sigma Morning Break 2. Statistical Process Control 3. Sampling concepts End of Part 1 © Max Zornada (2005)