Presentation 3 Phil Madden EASPD Delivery of services Review Appeal.

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Presentation transcript:

Presentation 3 Phil Madden EASPD Delivery of services Review Appeal

Agreement about purpose and process Delivery Agreement about purpose and process Micro / Macro - why - what - who - how - where - when

Review Redesign - the individual plan - the overall service - Open - At least annually - the individual plan - the overall service - Open - Participative - Anonymous - satisfaction surveys - Timely Redesign

Appeal / challenge clear speedy complaints system use of advocates recourse to law – law of process making law (Cameron case)

Purchasing and contracting services EU Procurement Directive 2004/18/EC *15 Equal treatment Openness Free movement of groups

Purchaser Provider Purchaser Provider For and with person receiving service

Build in requirements for User participation Specific outcomes Quality Indicators *16 Service review External regulation “Experts by Experience” Published information

Choose who I live with I choose where I live I have my own home I choose how I am supported I choose who supports me I get good support I choose my friends and relationship I choose how to be healthy and safe I choose how I take part in my community I have the same rights and responsibilities as other citizens I get help to make changes in life