Body Language Understand others and adapt your own! Your Name

Objectives At the end of this training session you will be able to: Explain the important elements to consider when interpreting Body Language Identify the messages being portrayed by yours and other’s Body Language Apply your understanding of Body Language to improve your communication style

Body Language Problems Their Signal Interpretation Our Signal Interpretation Awareness & Imbalance Attitude

Five C’s Context Clusters Congruence Consistency Culture

Gestures Arm Barriers Palm Gestures Handshakes Hand & Thumb Hand to Face Eye Signals

Arm Barriers

Arm Barriers The crossed arm gesture is demonstrated by the arms being neatly folded across the chest to protect the heart, lungs and other vital organs.

Arm Barriers The Self-Reassurance crossed arm gesture is demonstrated by crossing arms and holding on to biceps or elbows.

Arm Barriers The Self Hand Hold gesture is demonstrated by a crossed hand gesture with one hand inside or across the other ‘protecting’ the genitals.

Arm Barriers The One Arm Cross is demonstrated by one arm coming across the body and touching or holding the other arm.

Arm Barriers The Thumbs-Up Arm Cross is demonstrated by taking the crossed arm stance and then turning the thumbs vertically up.

Subtle Arm Crosses

Palm Gestures Open or Submissive Dominant Aggressive

Handshakes Equality Dominance Submission Both hands vertical Hand palm down Hand palm up Equality Dominance Submission

Different Handshakes Hand Hug Bone Crusher Pull In Push Away Dead Fish Fingertips

Hand & Thumb Gestures Steeple Hands Clenched Hands Grip Hand at Back Rubbing Hands Thumbs Up / Out

Hand to Face Gestures …or How to Spot a Liar!

Hand to Face Quiz 1 2 3 4 5 6 Lying Mouth Cover Lying Nose Touch Lying Eye Rub 4 5 6 Lying Ear Rub Lying Neck Scratch Lying Collar Pull

Chin & Cheek Gestures Chin rests on open hand, which is taking the full weight of the head. Closed hand resting on cheek with index finger pointing upwards. 1 2 Index finger points up the cheek, whilst the thumb supports chin. Hand strokes the chin, person leans forward with open body gesture. 3 4 Hand strokes the chin; person sits back with arms and legs crossed. 5

Negative or Unhappy – Pupils Contract Pupil Dilation Negative or Unhappy – Pupils Contract Excited or Happy – Pupils Dilate

They find you interesting or appealing (the pupils will be dilated) The Gaze To build good rapport with someone, your gaze should meet theirs 60-70% of time If they meet your gaze for more than two thirds of the time it can mean one of two things They find you interesting or appealing (the pupils will be dilated) They are hostile to you and may be issuing a challenge (the pupils will be contracted) If a person is being dishonest or keeping information from you they will meet your eyes less than one third of the time

Directed Gaze Business Gaze Social Gaze Intimate Gaze

Auditory (internal dialogue) Eye Accessing Cues A person’s eye movement, shown as you face them Visually Constructed Visually Remembered Auditory Constructed Auditory Remembered Auditory (internal dialogue) Kinaesthetic

Bringing it All Together

Objectives At the end of this training session you will be able to: Explain the important elements to consider when interpreting Body Language Identify the messages being portrayed by yours and other’s Body Language Apply your understanding of Body Language to improve your communication style