12/31/2018 1:39 PM THR2002 Top 10 items to consider before deploying - focus on planning and environment Jalal Babool Senior Supportability Program Manager © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Overview The following list of Top 10 issues is based on support incidents since the release of Office 365 ProPlus in Feb. 2016 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM One © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM One Inventory what 3rd party Add-ins are in use and if new versions are available Add-in compatibility can become an upgrade blocker Compile a list of all 3rd party add-ins in your environment and confirm that the are compatible with the new version of Office. Use Office Telemetry tools to identify what is in use in your environment © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Two © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Two Inventory what Office family products are installed and how to remove them Windows Installer (MSI) products cannot coexist with same version of Click-to-Run products It is best to use remove / fresh install strategy if feasible, rather than in-place upgrade Outside of removing a product via Control Panel one can also use the Uninstall Fixit © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Three © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Three Plan what products and languages you are installing and the app architecture Try to have all products and languages deployed as one package using Office Deployment Tool Install the net largest package and use “ExcludeApp” for apps you don’t need Match the architecture (32-bit or 64-bit) with any other Office products that are already installed © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Four © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Four Plan the update strategy and implications of each 12/31/2018 1:39 PM Four Plan the update strategy and implications of each Decide whether you will update from Microsoft Content Delivery Network (CDN) or a Network location. Customize the Office Deployment Tool or setup GPO accordingly CDN will bring updates down from the Internet – consider the Internet bandwidth available BITS support available via GPO (http://support.microsoft.com/kb/3191682). Network will bring updates down from an UNC – consider network bandwidth You can also use System Center Configuration Manager to deploy updates (highly recommended) © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Five © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Five Plan how to deploy Chose Portal deployment or Office Deployment Tool (ODT) for deployment ODT can be used in conjunction with System Center for a managed deployment Deploy Click-to-Run for Office 365 products by using the Office Deployment Tool © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Six © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Six Special considerations for Remote Desktop Services (RDS) 12/31/2018 1:39 PM Six Special considerations for Remote Desktop Services (RDS) Office Deployment Tool (ODT) provides a property to enable “Shared Computer Activation” Enable this property for any installations on RDS or shared computers that are used by multiple users Overview of shared computer activation for Office 365 ProPlus Roaming of activation tokens is now permitted in RDS farms © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Seven © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Seven Proxy and Firewall considerations 12/31/2018 1:39 PM Seven Proxy and Firewall considerations Be sure that your firewall and proxy allow traffic to follow freely to/from the URLs documented at: Office 365 URLs and IP address ranges © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Eight © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Eight Domain federation considerations 12/31/2018 1:39 PM Eight Domain federation considerations You are running Office 2013 on-prem You federate your domain on Azure AD but only add a few test users Users who are not synchronized to Azure AD see a yellow exclamation mark next to their sign-in name https://support.microsoft.com/en-us/kb/3158020 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Nine © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nine Installation Logging %temp% %windir%\temp 12/31/2018 1:39 PM Nine Installation Logging You can collect ULS logs for Installation issues from the following locations: %temp% %windir%\temp The logs start with the machine name and have a .log extension © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12/31/2018 1:39 PM Ten © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Ten Activation / Connectivity test Netmon / Fiddler traces 12/31/2018 1:39 PM Ten Activation / Connectivity test Netmon / Fiddler traces https://testconnectivity.microsoft.com/ © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 12/31/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Ignite 2017 Office 365 Deployment sessions *Locations are subject to change. Please check the Ignite Scheduling Tool prior to session time. Ignite 2017 Office 365 Deployment sessions Code Level Day Date Time Location Title Speakers Session Type BRK2006 200 Monday 9/25 2:15 PM – 3:30 PM Hyatt Plaza International G Moving to the Modern Office – getting your organization onto Office 365 ProPlus Amesh Mansukhani Breakout | 75 minutes BRK1021 100 Tuesday 9/26 9:00 AM – 10:15 AM OCCC W308 Redefine modern productivity with Office 365 ProPlus Disha Rustogi BRK2432 300 10:15 AM – 11:00 AM OCCC W240 Deploy and manage Office on your Mac Steven Nesbitt Breakout | 45 minutes THR2005 12:05 PM – 12:25 PM OCCC South – Expo Theater #7 Deploying language packs Office 365 ProPlus: Tips & Tricks James Hammonds Theater | 20 minutes THR2000 12:35 PM– 12:55 PM OCCC South – Expo Theater #6 Aligning Office 365 ProPlus and Windows 10 Update Models Brian Canady, Daniel Schmidt BRK3000 3:15 PM– 4:00 PM Manage Microsoft Office apps on all your devices Brent Whichel, James Hammonds THR2001 5:05 PM– 5:25 PM Managing ongoing Application Compatibility: Tips & Tricks Terry Farrell BRK2043 Wednesday 9/27 OCCC Valencia W415 CD Architect a modern and secure desktop for your organization THR2002 10:50 AM – 11:10 AM Top 10 items to consider before deploying - focus on planning and environment prep Jalal Babool THR2006 Managing ongoing Office 365 ProPlus client health: Tips & Tricks Steve Rugh BRK3005 12:30 PM – 1:45 PM OCCC West Hall E1 Deploying and updating Office 365 ProPlus using System Center Configuration Manager Amesh Mansukhani, John Gruszysk BRK2024 Learn how a leading healthcare provider switched to Office 365 Nidhish Dhru, Sutter Health THR2133 2:50 PM – 3:10 PM OCCC West – Microsoft Ignite Studios Office 365 ProPlus updates for admins: new ways to deploy and manage your Office clients Amesh Mansukhani, Jeremy Chapman THR2003 Thursday 9/28 10:20 AM– 10:40 AM Consider these top 10 items after you deploy Office 365 ProPlus BRK2008 10:45 AM –12:00 PM OCCC W307 Connect with customers who have recently switched to Office 365 ProPlus Douglas Smith, Chevron, Intermountain Health THR2004 2:10 PM – 2:30 PM Managing virtualized and shared desktop using Office 365 ProPlus Doug Davis, Ryan McDonnell BRK3002 Friday 9/29 OCCC W314 Virtualize Office 365 ProPlus BRK3376 11:30 AM – 12:15 PM Managing ongoing Microsoft Office 365 ProPlus client health and applications compatibility Steve Rugh, Steven Nesbitt HOL3000 NA HOL: Deploying and updating Office 365 ProPlus using System Center Configuration Manager N/A Hands-on-lab

12/31/2018 1:39 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.