Session 9: Human Resource Management

HR-Based Core Competencies Organizational Culture The shared values and beliefs of the workforce Productivity A measure of the quantity and quality of work done, considering the cost of the resources used. A ratio of the inputs and outputs that indicates the value added by an organization.

HR-Based Core Competencies Quality Products and Services High quality products and services are the results of HR-enhancements to organizational performance.

Customer Service Dimensions Service Excellence Physical Facilities & Equipment Confidence in Employees’ Knowledge Dependable and Accurate Performance Care and Concern Timely Assistance

Overall Strategic Plan HR Planning Process HR Strategies The means used to anticipate and manage the supply of and demand for human resources. Provide overall direction for the way in which HR activities will be developed and managed. Overall Strategic Plan Human Resources Strategic Plan HR Activities

Factors That Determine HR Plans HR Plans & Policies for Recruiting Selection HR Development Compensation Performance Management Staffing Adjustments Need for Human Resources: Quantity and Skill Levels Available Financial Resources Strategy of the Organization Culture of the Organization Competitive/ Financial Environment Current Organizational Situation

Reducing Labor Surplus Option Speed Extent of Human Suffering Downsizing Fast High Pay reductions Demotions Transfer Moderate Work sharing Hiring freeze Slow Low Natural attrition Early retirement Retraining Which are applicable in the Philippines?

Reducing Labor Shortage Option Speed Extent of Human Suffering Overtime Fast High Temporary employees Outsourcing Retrained transfers Slow Turnover reductions Moderate New external hires Low Technological innovation Which are applicable in the Philippines?

Phl Law on Downsizing The firm has the right to terminate employees on the basis of installation of a labor-saving device or to prevent losses or because of the closing of the firm. Reason for Downsizing Effect on Employee Installation of labor-saving device Separation pay equivalent to one month pay or one month pay for every year of service, whichever is higher Prevention of losses Separation pay equivalent to ½ month pay or ½ month pay for every year of service … Closure of firm Ditto

Phl Law on Retirement Employees reaching 60 years of age but not exceeding 65 years (which is the compulsory retirement age) and have served the firm for at least five years are entitled to receive retirement pay equivalent to ½ month pay or ½ month pay for every year of service, whichever is higher.

Employing Temps Hiring temporary workers helps eliminate a labor shortage. Temporary employment affords firms the flexibility needed to operate efficiently in the face of swings in demand. Other advantages include: temporary workers free a firm from many administrative tasks and financial burdens temporary workers are often times tested by a temporary agency many temporary agencies train employees before sending them to employees

Phl Employee Classification Employment is deemed regular when work that is performed by the employee is necessary and desirable in the conduct of the usual business and trade of the employer Exceptions: seasonal work, contractual or project work