MODULE 3 . MANAGING A RIGHT-OF-WAY ORGANIZATION Denise Brady

Learning Objective Identify five programs a ROW organization may be required to manage. Identify two challenges a ROW manager may face.

Mission … to protect and enhance the public right-of-way for all residents, visitors and workers by regulating its use through the issuance of permits and the enforcement of laws.

The King Solomon Challenge: Splitting the ROW

Tools Qualified ROW Team Regulations – Federal, State, Local Departmental Orders – Rules, Regs Enforcement Mechanisms – Plan Check, Permits, Inspection, Fines, Liens Public Education

Programs Sidewalk Safety Street Use Permit Street Use Inspection Street Enhancement Coordination (Utility and Paving)

Street-Use Permits Encroachments Revenue-Producing Occupancy Temporary Occupancy Street Construction Street Excavation New Utility Deployment

How to Manage -- Internally Value Employees Career Path, Professional Development, Recognition, Evaluation Get them what they need Adequate Budget, Equipment and Tools, Rules & Regs Get out of their way Don’t Micro-Manage, Empower Staff, Encourage Risk, Embrace Mistakes

How to Manage -- Externally Regulate fairly and reasonably Find your boundaries early and never cross them Be consistent Reevaluate boundaries Frequently ask yourself this question: “What public good is being served by ___?”

Challenges Uniform Application of the Rules & Regs “Do as I say, not as I do!” syndrome Clarification of Roles Public Works Real Estate Traffic Engineering Municipal Transportation