Volume 25, Issue 1, Pages 51-56 (February 2018) A quality indicator for the evaluation of nursing care: determination of patient satisfaction and related factors at a university hospital in the Mediterranean Region in Turkey  Emine Kol, Fatma Arıkan, Emine İlaslan, Muhammed Ali Akıncı, Mehmet Cuma Koçak  Collegian  Volume 25, Issue 1, Pages 51-56 (February 2018) DOI: 10.1016/j.colegn.2017.03.006 Copyright © 2017 Australian College of Nursing Ltd Terms and Conditions

Fig. 1 Satisfaction levels according to SNCS. *The lowest mean satisfaction score. **The highest mean satisfaction score. SNCS Nursing Care Parameters: 1. the amount of time the nurse allocated to you, 2. how skillful was the nurse at her work, 3. was there a nurse available at any time, 4. how was the nurse's knowledge level, 5. whether they attended your every call, 6. whether they made you feel at home, 7. whether they gave sufficient information about your state and treatment, 8. frequency of the nurse to check your well-being, 9. whether they tried to help, 10. the way the nurse explained things, 11. the way the nurse comforted your relatives and friends, 12. their attitude towards their work 13. adequacy of the information given by the nurse, 14. whether they treated you as an important person, 15. the way they listened to your concerns and fears, 16. the extent of freedom provided to you in the ward, 17. whether they voluntarily responded to requests related with your care, 18. their respect for your privacy and 19. their awareness of your care and treatment requirements. Collegian 2018 25, 51-56DOI: (10.1016/j.colegn.2017.03.006) Copyright © 2017 Australian College of Nursing Ltd Terms and Conditions