ESC-20 Head Start Communication Flow ISD Administration Head Start Coordinators Professionalism, confidentiality, and positive communication is always required. Operations Manager ISD Teaching & Support Staff Head Start Management Team Class Monitors Our Customers Our Employer During everyday interactions, we are free to interact with any party, as needed. Parents / Guardians Head Start Family Service Associates When directions, special requests, sensitive issues, conflicts, or other problems arise, we should interact directly with those who we share a connecting line. No line there? You are advised to speak to your supervisor. October 2018/CM