How To Write s, Memos & Letters

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Presentation transcript:

How To Write E-Mails, Memos & Letters

Effective Communication (E-mails & Memos) Exchanging messages within organizations Achieves goal when well-written Enhance image of company

Effective Communication (Letters) Necessary for permanent record Confidentiality Formality & Sensitivity Delivers persuasive & well-considered messages

E-Mail, Memo & Letter Subject Should address ONE subject Informative subject line Purpose Be specific Subject: Question about new sales procedure

E-mail, Memo & Letter Structure Opening : Main idea Body : Explain topic + use of data Closing : Action Information Summary & Closing thought

E-Mail, Memo & Letter Address E-mail : Write the CORRECT address Johnsmith@business.com Letter: Clearly written at the top John Smith 5555 Communication Street Montreal, QC A1B 2C3

E-Mail, Memo & Letter Content Clean Precise Avoid redundant information Get to the point!

E-Mail, Memo & Letter Format Keep layout clean! Date Address Salutation Opening Body Closing E-Mail To: From: Subject: Cc: Opening Body Closing Memo Date To: From: Subject: Opening Body Closing

E-Mail, Memo & Letter Writing Check spelling mistakes Verify grammar Correct writing = Professionalism

Important for E-mails Use a professional address Avoid “@hotmail.com” Use “@sympatico.ca” or “@gmail.com”

E-Mail, Memo & Letter Ending Letter : signature is required E-Mail : Name + contact information Use key words : Sincerely yours Respectfully yours

For more information on E-Mails, Memos & Letters Zenome Website