Making Connections: Visitor & Member Follow-Up Yvonne Gentile and Melanie Hill Online Resources: li.cor.org/workshops

Effective Visitor Follow-up Prompt Personal Pleasant Source: Bill Easum (2007) – How to Grow a Church of less than 500

Make Connecting Easy Avoid Church lingo Create easy entry points Light touch follow-up

Track What Matters

Track What Matters

Progressive Discipleship

“After attending our first service at COR, we received a lovely mug left at our doorstep. Thank you. It was such a nice welcome to the community, and  I love sipping my morning tea from it.”

Visitor Follow-Up Flow Welcome packet Get “Mugged” Letter from Adam 1st Visit 3rd Visit (in 12 wk period) Phone call / email with invitation to attend Discover Resurrection Coffee with the Pastors (CWP) Email invitation to CWP 5th Visit

Coffee with the Pastors Personal Welcome / Adam’s faith story Purpose & Vision Membership Expectations Congregational Care First Steps for Connection

Membership Expectations

Making Membership Expectations Accessible

1-year membership anniversary Member Follow-Up 1-year membership anniversary 12 wks lapsed (summer) Post-Coffee with the Pastors 4 wks absent 1 year inactive Handwritten note Email with online form requesting membership status Monthly email from Guest Connections for one year Phone call from Re-Connection Team Over 90 day period Online Survey from Guest Connections Letter from Pastorate Pastor Phone call from Congregational Care Team Follow-up from Ministries as requested Letter or Postcard inviting back to Fall kickoff sermon series & ministries Once engaged: Targeted emails to invite members to participate in upcoming events or classes

Be Intentional Develop a Plan and Process that Works for You Implement that Plan Prompt Personal Pleasant Evaluate and Adjust

Making Connections: Visitor & Member Follow-Up Please complete your evaluations and leave them on your chair Online resources: li.cor.org/workshops