Implementing a Business Solutions Approach to Employment Services Presented by Rob Hoffman Employment Analytics 18th Annual Employment Supports Symposium

“The Planets are Aligning” Policies Business Outreach 503 OFCCP Service Definitions Economy Funding Service Models Systems Business-focused Approach Policies Businesses- Outreach 503 OFCCP Service Definitions Economy Systems Funding Business-focused Approach Service Models

Moving to a Business Solutions Approach Metrics Services Candidate Pool Targeted Approach Solutions Metrics Services Candidate Pool Targeted Approach Solutions Cycle back to Metrics and repeat

# and Type of Industries Metrics Metrics = Performance Outcomes, Placement #’s, # and Type of Industries, Job Types (# of each), Retention Rates Quantifiable measure that is used to track and assess the status of a specific business process Employed to address key audiences Used for measuring performance, continuous improvement and marketing Example for marketing/business engagement: Placement #’s # and Type of Industries Job Types (# of each) Retention Rates Performance Outcomes

Identify what services we can offer business Examples: Candidates Information/education Consultation and support Solutions to identified needs/Pain Points

Candidate Pool (Talent Pool) How many Job types/industries Full/part time Other considerations: Experience/education Expand to broaden pool Pie Chart showing Retail, Hospitality, Clerical, Maintenance, Healthcare

Targeted Approach Use data/metrics to drive efforts Other key information Labor market High demand positions (current/future) Economic development Federal contractors Other?

Solutions Individual businesses Broader Needs Discovery-Informational Interviews/Exploratory Meetings Broader Are there possible solutions/opportunities based on labor market, high demand positions, fed contractors, etc.

Examples of Business Solutions Approach For an individual Approached by doing exploratory interview Developed rapport Inquired about challenges Waited for opportunity to talk about candidate Hired person in less than a week

Examples of Business Solutions Approach Using Customized Employment Career Plan/Discovery-Mail Delivery Challenge: Where are there opportunities in a small rural town? First approach didn’t work Developed strategy for second visit Targeted inefficiencies Developed proposal-including cost/benefit analysis Asked us to present to County Commissioners Approved position-expanded it

Examples of Business Solutions Approach Meeting a Business Need Met with head of HR and Ops Managers Industrial Engineers identified: Inefficiencies in workflow/processes HR/Ops identified issues: Overtime exceeding targets 10-20 openings at any given time Production quotas Question: Can we develop something that helps address these and enhances our D&I objectives (Diversity & Inclusion)

Examples of Business Solutions Approach Results/Impact Staples reports: Increased productivity Reduced overtime Lowered recruiting/onboarding costs 78% less for candidates coming through training program Justified to Corporate Nationwide replication Asked to support them with rolling out in 12 more sites Solution Assisted Staples with developing a training program 10 week paid training-can be hired at anytime during program Staples pays each person min. wage + $ for provider for onsite trainer/overhead 99% Conversion Rate

Other Business Solution Models/Strategies Solutions Other Business Solution Models/Strategies Candidate Pipelines Training/Work Experience- Staples, Project Search (hybrids) Talent Acquisition/Filling openings Single points of contact Within your organization Collaboration with other organizations GKCBLN Initiative Partnering with NEXUS & VR 20+ Employment Providers Single points of contact Share leads/Businesses post openings 900 jobs in 3 years

Questions & Discussion Contact Information Rob Hoffman Employment Analytics rob@employmentanalytics.com www.gkcbln.org