Handling complaint and writing a complaint letter 12/01/2014 Resista Vikaliana, S.Si. MM

Resista Vikaliana, S.Si. MM Making Complaint 12/01/2014 Resista Vikaliana, S.Si. MM

Making Complaint These expressions below showing anger, dissappointment, shock, surprise, such as How could this be possible? What kind of business are you running here? I can’t believe this is happenig Goodness What? 12/01/2014 Resista Vikaliana, S.Si. MM

Resista Vikaliana, S.Si. MM FORMAL EXPRESSIONS TO STATE COMPLAINTS: I’d like to file a complaint on..... We want to complain about..... We’re very disappointed with..... We’d like to draw your attention to ..... 12/01/2014 Resista Vikaliana, S.Si. MM

Resista Vikaliana, S.Si. MM Examples for making complaint: I’d like to complain about the food and service. The food was terrible. The meat was tough, and the vegetables overcooked. The service was very slow. Could I see the F&B manager right now? Excuse me, I reserved a one-way ticket for the 15th. You wrote down on my ticket that it’s a Friday when in fact, the 15th is on a Saturday. I’d like you to make the correction as soon as possible 12/01/2014 Resista Vikaliana, S.Si. MM

Resista Vikaliana, S.Si. MM Handling Complaint This following tips will make you a professional in handling complaints at work and in your social life: SAY THANK YOU EXPLAIN WHY YOU APPRECIATE THE COMPLAINT APOLOGIZE FOR MISTAKE PROMISE TO DO SOMETHING ABOUT THE PROBLEM IMMEDIATELY ASK FOR NECESSARY INFORMATION 12/01/2014 Resista Vikaliana, S.Si. MM

Resista Vikaliana, S.Si. MM Practice: Express how to state complaint and how to handle it! 12/01/2014 Resista Vikaliana, S.Si. MM

Making a Letter of Complaint 12/01/2014 Resista Vikaliana, S.Si. MM

Resista Vikaliana, S.Si. MM Letter of Complaint It is sometimes necessary to make a complaint about the quality of goods received or about damage which has occurred before the goods reach the buyer’s premises. Late or incomplete delivery might also cause dissatifaction 12/01/2014 Resista Vikaliana, S.Si. MM

Resista Vikaliana, S.Si. MM The following points should be embodied in a letter of complaint: Delivery of goods should be acknowledgement Cause for complaint should be stated Request for action should be made If necessary, replacement of goods should be asked for 12/01/2014 Resista Vikaliana, S.Si. MM