The CAF Resource Centre at EIPA and the CAF action plan 2005-2006: state of affairs Patrick Staes and Ann Stoffels European Institute of Public Administration CAF Resource Centre Vienna, 2-3 February 2006

Content CAF revised version 2006: new features and challenges CAF brochure: “CAF works – better service for the citizens by using CAF” Registration CAF users: methods for MS

I. CAF revised version 2006 Objective: Realisation of the revised version of the CAF by the end of the Austrian presidency Approach: 4 working group meetings (Tallinn and Seville in 2005; Vienna in 2006: 16-17 March & 24 April) in between: email consultation & CAF eCommunity via URL: http://dokeos.essenceserver.com/ (access has been provided to national correspondents)

I. CAF revised version 2006 Items: Structure (see separate document) and introduction to the criteria Scoring Examples Guidelines (implementation & action plan) Validation Other: glossary, general introduction

I. CAF revised version 2006 Structure Change management in 1 and 2 Restructured 2 and 5 based on PDCA Strategy and planning linked to resources Streamlined 6,7 and 8 Criterion 9: external (outputs and outcomes) and internal (process and financial) Scoring: discussion still to be finalised enablers: 1 score in the PDCA, differentiated 1 to 100 results: integrated trends and targets, scale 1 to 100 Examples

II. CAF brochure « CAF works » State of affairs 02/02/06: 62 organisations were proposed by 18 countries 48 organisations from 17 countries introduced their good practice description (50 cases) 28 cases from 15 countries selected on 1 February 2006: see next slide Search for additional information/clarification on the selected cases: deadline: 28 February

II. CAF brochure « CAF works » General remarks All the cases gave good information on the SA process In all the cases the CAF applications have led to improvement actions The cases are well spread all over Europe All of them did use or have the intention to use the CAF in a continuous way

II. CAF brochure « CAF works » General remarks Not all improvement actions have already led to measurable results Improvements on the enablers side are often considered as results Facts and figures on the results are sometimes missing Link between enablers and results is not always clear

II. CAF brochure « CAF works » Sectors: Local and regional administrations: 15 Education: 5 Tax administration: 1 Social services: 6 Health: 1 Infrastructure: 1 Economy and agriculture, etc.: 2

II. CAF brochure « CAF works » Countries Austria: 3 Hungary: 1 Belgium: 3 Italy: 2 Czech Republic: 2 Norway: 1 Denmark: 2 Poland: 2 Estonia: 1 Portugal: 3 Finland: 1 Slovenia: 1 Germany: 3 Slovakia: 1 Spain: 2

III. Registration of CAF users: methods for MS (A) National coordinators not disposing of a database  collect information about all the users in their country and invite them to introduce themselves their data How? : email to caf@eipa-nl.com requesting a login and password from EIPA Who? - the organisation directly, or - via the national coordinator What is available now? from the start: Brochures, basic database, links to national website and coordinators, possibility to introduce the scores (an on-line English version of CAF) since mid 2005: registration in 3 steps Online presentation Brochures and link to KVIK national coordinators national websites: Hungary survey 2005 articles events: information on 2nd European CAF event

III. Registration of CAF users: methods for MS (B) National coordinators disposing of a database: Phase 1 (2006) – transfer data database NC prepare the data according to the EIPA structure NC inform EIPA who provides login & password NC introduce the data in the database (or enable EIPA to establish a link with the national database ?) Phase 2 (2007) – additional users Foresee information on new users to EIPA who provides login and password to these users individual users introduce their data in the database What is available now? from the start: Brochures, basic database, links to national website and coordinators, possibility to introduce the scores (an on-line English version of CAF) since mid 2005: registration in 3 steps Online presentation Brochures and link to KVIK national coordinators national websites: Hungary survey 2005 articles events: information on 2nd European CAF event

III. Structure of the data A. Identification Country Organisation Department Contact person Email Website Sector of activity (by EIPA) – Details of sector (national information) Level of administration (central, regional, local) Last year applied B. Good practice (short description & full description) What is available now? from the start: Brochures, basic database, links to national website and coordinators, possibility to introduce the scores (an on-line English version of CAF) since mid 2005: registration in 3 steps Online presentation Brochures and link to KVIK national coordinators national websites: Hungary survey 2005 articles events: information on 2nd European CAF event

III. Sectors of activity Proposed list ( < EIPA CAF users database) of sectors on which can be searched Justice and law Customs, taxes and finances Education and research Culture Environment Health Police and security Social services & social security Transport, infrastructure, public works, utilities Economy, agriculture, fisheries and trade Foreign affairs Home affairs Post and communication Public sector management departments (P&O, budget, ICT etc.) General policy and oversight / coordination Local administration (municipality, province) Other What is available now? from the start: Brochures, basic database, links to national website and coordinators, possibility to introduce the scores (an on-line English version of CAF) since mid 2005: registration in 3 steps Online presentation Brochures and link to KVIK national coordinators national websites: Hungary survey 2005 articles events: information on 2nd European CAF event