The Interconnected Components of Competence Appropriateness Effectiveness Context Motivations Actions (Feelings, Attitudes, Intentions) (Behavioral Skills) Knowledge (Culture General and Culture Specific) (adapted in part from Lustig and Koester, Intercultural Competence)
Traits to emulate Emphasize people Have positive, yet realistic, expectations Be humble Avoid inappropriate criticism of local culture Persevere Tolerate ambiguity Exercise empathy Exercise trust in others Maintain flexibility and creativity Avoid dogmatism Personalize your knowledge and keep cognitive complexity
Learning to drive on the new side of the road . . . Internal Conflicts . . . Learning to drive on the new side of the road . . . Synchronizing Connection and Independence Forgiving Resolving conflicting value systems Progressing from learning to feeling the new way to see the world
Trial and Error Exploration Shock Absorbers Experiences in a New Culture Trial and Error Exploration Observation Empathy Culture "Shock"