SAP Cloud for Service January 1, 2019 May 2015

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Presentation transcript:

SAP Cloud for Service January 1, 2019 May 2015 © PLAUT Commercial in Confidence

Integration

Easy to use, Easy to understand SAP Cloud for Service Easy to use, Easy to understand USER EXPERIENCE MULTI-CHANNEL SERVICE INTUITIVE FLOW FLAG, TAG, FEED SOLUTION FINDER* MOBILITY ANALYTICS *Knowledge platform provided by partner product MindTouch or other Open Search enabled products. Content to be provided by customers.

Instant access, Easy to understand Agent’s Queue Instant access, Easy to understand

Instant access, Intuitive Document Flow Instant access, Intuitive

Single Screen Snapshot Agent’s Work Place Single Screen Snapshot

Single Screen Snapshot Customer Insight Single Screen Snapshot

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