Scottish Qualifications Authority Christine Keenan Qualifications Manager Vocational Qualifications in Hospitality/Professional Cookery/Travel &Tourism/Events/Retail/Logistics & Transport

HN Reviews -Update Implementation August 2012 Processes to date

HN Travel & Tourism – main changes Combination of frameworks HNC/D Travel and Tourism More flexible structure New mandatory unit covering employability (replaces DSPE) Deletion of 4 technical units now dated New units in business travel and airport/airline operations Revised Graded Units to reflect combined framework

HNC Travel and Tourism - mandatory Mandatory units: Unit title Unit Code SCQF level Credit Value Structure of the Travel and Tourism Industry DJ9W 34 7 1 Applying Marketing Principles in Travel and Tourism DK0E 34 Creating a Culture of Customer Care DJ42 34 Preparation for Employment in Travel and Tourism Xxxx xx New Combined Travel & Tourism: Graded Unit

HNC Travel and Tourism – options Limited options (ie must choose topic but choice in specific unit) in Product knowledge Communication Applied technology Options – free choice Travel services Tourism services Languages Management etc

HND in Travel and Tourism - mandatory Mandatory units: Unit title Unit Code SCQF level Credit Value Structure of the Travel and Tourism Industry DJ9W 34 7 1 Influences on the Travel and Tourism Industry DK08 35 8 Applying Marketing Principles in Travel and Tourism DK0E 34 Marketing Planning in Travel and Tourism DK04 35 Creating a Culture of Customer Care DJ42 34 Planning and Sustainable Development in Tourism DK02 35 2 Preparing for Employment in Travel and Tourism Xxxx xx Tour Operations DJ9P 35 New Travel & Tourism: Graded Unit 2 New Travel and Tourism Graded Unit 1

HND in Travel and Tourism - Options Limited options Product knowledge Communication Applied technology Management and Enterprise Options – free choice Travel services Tourism services Languages etc

HNC/D Hospitality/Professional Cookery – main changes Sustainability – new unit/embedding combination of both Mandatory? Strengthening of management and leadership and customer service in key units Refresh of accommodation management unit Financial Accounting – moved to option grouping

SQA qualifications in Hospitality and possible progression pathways   Pre-employment Pre-employment and development Workforce Development SCQF SQA National Courses and Group Awards Higher Education Safe and Legal Occupational/CPD 8 HND Hospitality Management Professional Cookery Events Management PDA in Accommodation Management SVQ level 4? 7 HNC Hospitality Events HN Food Hygiene Food Hygiene Intermediate SVQ Level 3 Hospitality Supervision and Leadership 6 Higher National Certificate Licensing Qualifications Scottish Certificate for Personal Licence Holders Food Hygiene for the Hospitality Industry 5 Intermediate 2 Creative Cake Production Hospitality: General Operations Hospitality: Practical Cookery Hospitality: Professional Cookery Hospitality Skills for Work Scottish Certificate for the Responsible Service of Alcohol Scottish Certificate for the Responsible Sale of Alcohol SVQ Level 2 Food and Beverage Service Front of House Reception Housekeeping Food Production and Cooking Hospitality Services Kitchen Services 4 Intermediate 1 Hospitality Practical Cookery National Progression Award Bakery SVQ Level 1 Accommodation Services Food Prep and Cooking 3 Access 3 Hospitality Practical Cookery  

Recent developments Professional Development Award (PDA) in Accommodation Management Target Market – Executive/Head Housekeepers Small business owners who provide accommodation on a commercial basis, Guest Houses/B&B On-line delivery and assessment Made up of HN units

Pre-employment and development Workforce Development SQA qualifications in Travel and Tourism and possible progression pathways (Oct 2011 CURRENT)   Pre-employment Pre-employment and development Workforce Development SCQF SQA National Courses Further/Higher Education Occupational/CPD Safe and Legal 8 HND Travel and Tourism Tourism Events Management Activity Tourism SVQ Level 4 Management Customer Service PDA Accommodation Management Project Management Leadership and Change Managing Self and Others 7 HNC Travel Events Managing Resources and Quality SVQ Level 3 HN Food Hygiene Food Hygiene Intermediate 6 Higher Retail Travel National Certificate Licensing Qualifications Scottish Certificate for Personal Licence Holders Food Hygiene 5 Intermediate 2 Selling Overseas Tourist Destinations Events Co-ordination Activity Tourism (under dev) SVQ Level 2 Team Leading Scottish Certificate for the Responsible Service of Alcohol Scottish Certificate for the Responsible Sale of Alcohol 4 Intermediate 1 National Progression Award SVQ Level 1 3 Access 3

Pre-employment and development Workforce Development SQA qualifications in Travel and Tourism and possible progression pathways (Future)   Pre-employment Pre-employment and development Workforce Development SCQF SQA National Courses and Group Awards Further/Higher Education Occupational/CPD Safe and Legal 8 HND Travel and Tourism Events Management Activity Tourism SVQ Level 4 Management Customer Service PDA Accommodation Management Project anagementL Leadership and Change Managing Self and Others 7 HNC Events PDA Managing Resources and Quality Managing Self and Others SVQ Level 3 HN Food Hygiene Food Hygiene Intermediate 6 National Certificate Licensing Qualifications Scottish Certificate for Personal Licence Holders Higher Food Hygiene 5 Skills for Work: Travel and Tourism Events Co-ordination SVQ Level 2 Team Leading Scottish Certificate for the Responsible Service of Alcohol Scottish Certificate for the Responsible Sale of Alcohol Intermediate 2 4 National Progression Award SVQ Level 1 Intermediate 1 3 Access 3

Future Development PDAs?

Professional Development Award (PDA) – Design Principles Available at SCQF levels 6-12 Made up of at least 2 units At least 12 SCQF points at level 6 At least 16 SCQF points at level 7 and above Can be made up of mandatory and or optional units Will be aligned to NOS or other professional standards Normally for those already in career or vocation Assess and certificate progression in a defined set of occupational skills

Christine Keenan— Qualifications Manager Contact details Christine Keenan— Qualifications Manager 0845 213 5463 christine.keenan@sqa.org.uk