Interface Design Document: Step 3

User Scenario #1 Steph is a 19 year old college student at Duquesne University. She uses her phone for almost everything, and is contently in contact with her friends. One night over the weekend when she was at a party, she dropped her phone and the screen cracked. She thought it wasn’t a big deal but as she attempted to use the phone after this, there were many features that she couldn’t use because of her damaged screen. She decides to get it fixed. Upon researching the web, she finds Kaz Smartphone repair and is impressed with their prices. After seeing that their was a location near her, she decides to schedule and appointment.

User Scenario #2 Dave is 31 years of age and has a full time job at PNC bank as a finance manager. He works 9-5, Monday through Friday. Over the weekend when doing his wash he realizes his phone was in the pocket of the pants he had been wearing that were now in the wash. After recovering the phone and leaving it in rice, he still has no luck of turning it on. He find Kaz Smartphone repair and decides to give it a whirl. Once on the website he finds that they fix water damaged phones, which is something apple doesn’t cover on their warranty. Dave schedules an appointment for Monday.

User Scenario #1 (cont.) Upon finding the website, Steph checks out the homepage looking for direction. She sees a picture saying “fix your phone today!” with a button on it, but before clicking it, she see’s a device repair tab at the top of the page and clicks it. After clicking it, the next screen is brought up that asks Steph which device she would like to repair. After clicking iPhone 6s, she is taken to the next screen. After selecting the device, she is prompting to information about the damage done to the phone. She selects cracked screen The next page tells her that it is fixable and asks if she would like to schedule an appointment After selecting yes, a locations menu is brought for her set up which location she will go to, and at which time she will arrive. Once she enters all the information her bill is brought up, but she doesn’t have to pay it until after her phone is repaired.

User Scenario #2 (cont.) Dave enters the site, and instantly eyes up the top of the page. He clicks on a button centered in an image that says “Fix your phone today!” Upon clicking it, it brings him to a page where selects which device he was repaired. After clicking the Galaxy S, he is sent to the next page where it asks what type of damage he has. He clicks on water damage. Upon looking at locations to pick from, Dave isn’t sure where one location is so he clicks home, and the clicks on the contact information page He finds the stores phone number and calls to get more information.

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