The Federal Aviation Administration Presented By: Rick Baker ATS Evaluation Programs The Federal Aviation Administration Presented By: Rick Baker
ATS Evaluation Programs What is the purpose of an evaluation? How is an evaluation conducted? Evaluation Findings? What does an ATS Unit do with an evaluation?
What is the purpose of an evaluation? Maintain the highest level of service Standardization
How is an evaluation conducted? Before the evaluation… During the evaluation… After the evaluation…
How is an evaluation conducted? Before the evaluation… Notification Evaluation Packages
How is an evaluation conducted? During the evaluation… Inbriefing Evaluating Checklist Ratings Is it a problem? Daily Briefing Draft Report Outbriefing
How is an evaluation conducted? Evaluating Operational monitoring Evaluators plug-in with controllers Typical monitor times range from 30-150 hours, depending on facility size Adherence to procedures Safe and efficient operating practices Observe operational oversight Discuss observations at evaluation team meeting to determine trends
How is an evaluation conducted? Evaluating Procedures Review Are procedures in compliance with regulations? Do procedures promote safe and efficient movement of aircraft? Are procedures current? Are the procedures being used? Do controllers understand procedures?
How is an evaluation conducted? Evaluating Personnel Interviews Can highlight problem areas in a facility Can be validated through research Can be an indicator of employees’ commitment to the ATS mission Customer Feedback Contact air carrier, military and general aviation users Contact nearby ATS facilities Solicit feedback on quality of service
How is an evaluation conducted? After the evaluation… Outbriefing Brief on evaluation findings Discuss recommendations for correction Discuss target dates for corrective action Present ATS Unit Manager with critique Final Report Formal presentation of evaluation findings Report Format Sample Report Due 30 days after outbriefing
Evaluation Findings Satisfactory Unsatisfactory Not Applicable Not Observed Not Rated Tracking Control Numbers
Evaluation Findings Tracking Control Numbers 00-A-XXXX-01U-FE “00” last two digits of year of evaluation “A” type of ATS unit A = En-route (ACC) T = Approach (APP) and Aerodrome Control Tower F = FIC, AFIS, etc. “XXXX” ATS unit identification “01U” item tracking control number and rating U = Unsatisfactory “FE” type of evaluation conducted FE = Full unit ATS evaluation DA = Desk audit FU = Follow-up evaluation SP = Special evaluation
What does an ATS Unit do with an evaluation? Listen Respond Required for all unsatisfactory ratings Action Plan First Response Second Response Problem correction mandated within a predefined time limit