E-business systems E-business not a synonymous with e-commerce. E-business a wider concept

Difference between E-commerce and E-business ??

e-Business Definition A term originally coined by Lou Gerstner is the use of Internet and other networks and information technologies to support e-commerce, enterprise communication and collaboration and web enabled business process, both within a networked enterprise and with its customers and business partners

Cross functional Enterprise applications Companies moving forward to cross-functional enterprises This help in reengineer and improve vital business process all across the enterprises Help in viewing cross-functional enterprises as strategic way to use IT to achieve competitive advantage Companies are now installing ERP,CRM and SCM software from SAP ,Oracle, PeopleSoft

Enterprise application architecture

Enterprise Collaboration Systems Are cross-funtional IS that enhance communication, coordination and collaboration among members of business teams and work groups Goal is a)communicate : share information with each other b)coordinate : organize our individual work efforts and use of resources c)collaborate : work together cooperatively on joint projects and assignments E.g.: A virtual team consisting of engineers, business specialist and external consultants use intranet, extranet to collaborate via e-mail, videoconferencing and discussion forms.

Tools for Enterprise Collaboration

Systems from Functional Perspective Major functional applications of systems

Sales and Marketing Systems Helps in customer need identification, promote and sell products and services, ongoing customer support activities At strategic level, it helps in sales and demand forecasting, planning for new product and services, at mgmt level it helps for determination of price for different products, support market research, ads campaigns At KMS level it helps market analysis, needs identification and at operational level it helps in entering, processing and tracking orders

Manufacturing and Production System Deals with planning, development and production of products and services with controlling the flow of production Maintenance of production facilities, scheduling of equipments, material and labor planning are some of the activities At strategic level, where to locate new production facilities or where to invest, at mgmt level deciding when and how many products to produce At knowledge level, design of new products and services and at operational level controlling the actions of machines and equipment

Finance and Accounting System Manage financial assets like cash, stocks, bonds and account the fund flow to maximize return on investment At strategic level, it helps in long term investment goals, performance and at mgmt level helps in preparing short term budget plans, control financial resources At knowledge level, helps in designing the firm’s portfolio of investment and at operational level it helps in tracking flow of funds in firm

Human Resource Systems Maintains employee records, track employee skills, job performance, training and support planning for employee compensation and career development At strategic level, human resource planning, at mgmt level it talks about compensation planning and analysis. At knowledge level, designing career paths for employees and at operational level track employee skills, performance and training requirements