Chapter 6 Listening

Importance of Listening Good listening paramount to some positions Importance of listening skills for a speaker Hearing vs. listening

Hearing vs. Listening Reasons you may hear but not listen: Focused attention? Distractions Inaccurately processing messages Not thinking critically

The Listening Process Selecting Attending Understanding Remembering Responding

The Values of Listening Well Helps your career Saves you time and money Creates opportunity Strengthens relationships Helps us to accomplish our goals

Listening and Critical Listening Different forms of listening Appreciative Empathic Informational Critical Focus in this class is on informational and critical

Listening Challenges Environmental Factors Hearing challenges Multitasking Boredom and overexcitement

Attitudes About Listening Privileging talking Overconfidence Lack of concentration Jumping to conclusions Listening Apprehension

Ethics of Listening Defensive Listening Selective Listening Insensitive Listening Self-Absorbed Listening Monopolistic Listening Pseudolistening